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Front Desk and Care Coordination

1 month ago

Paradise Valley, United States Benessair Health Full time
Job DescriptionJob Description

Job Description: Front Desk/Care Coordinator for a concierge medical practice and holistic wellness center. Executive assistant skills an/or hospitality experience would be an added benefit to meet the demands of this position.

Our company is looking for a hospitality concierge receptionist to meet, greet and support high end clients while visiting our wellness center. We provide a luxury experience with tailored health programs, no wait times and a truly customized experience. Our business is a place that takes advantage of all the latest technology and human knowledge to improve wellbeing from the cells up. We create wellness programs for overall health, nutritional health, weight management and athletic performance. Our services include soft tissue, personal training, physical therapy, drip room services, chef prepared meal services in addition to medical grade hyperbaric oxygen, and photobiomodulation. All services are under full guidance of onsite MD and fully accredited certified technicians in all areas. All five-star with no short cuts.

Job Responsibilities:

  • Greets clients and visitors in person or on the telephone, answers questions and provides outstanding customer service.

  • Acts as the site liaison for services and sales by guiding clients to services, scheduling appointments, maintaining records and accounts.

  • Provides pre and post arrival support for clients as appropriate. This may include food (present chef prepared meals), pre/post workout shakes or coffee prep.

  • Protects client’s rights by maintaining confidentiality of personal, and financial information.

  • Maintains operations by following policies and procedures, reporting needed changes.

  • Maintains a positive and professional relationship with all clients, staff, contractors, representatives and suppliers.

  • Supports all staff with administrative tasks.

Qualifications / Skills:

  • Strong verbal and written communication skills.

  • True desire to satisfy the needs of others in a fast-paced environment.

  • Ability to interact with clients and staff, both internal and external, effectively with tact and diplomacy.

  • Ability to coordinate services.

  • Strong computer skills (experience with Mindbody and Elation EMR is a plus).

  • Experience with Apple systems (iMac, MacBooks, etc.)

  • Basic mathematical and calculator skills.

  • Strong follow through skills.

Education, Experience, and Licensing Requirements:

  • Associate degree or equivalent (BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred but not necessary).

  • 3 to 5 years of service industry experience preferred.

  • Working knowledge of office software, point-of-sale and phone systems.

  • Any history of background in any of our modalities is a plus.

  • Hospitality background is helpful but not necessary.

Additional Information:

  • Position Type: Hourly

  • Shift: Mon-Thu 12:30 pm - 6:30 pm (hours may be extended to 8:00 pm based on client needs), Fri: OFF, Sat: 6:00 am - 2:00 pm, Sun: OFF

  • Center Hours: M-F: 6:00 am - 6:00 pm (will be extended to 8:00 pm based on client needs), Sat: 6:00 am - 2:00 pm

  • Compensation: $20-25/hr depending on experience

  • This is a fully benefited position with Health Insurance, Paid Time Off and Holiday Pay

At Benessair Health, we grow talent. When you join our team, you have the opportunity to develop your career based on your strengths and potential. This is a career destination for engaged, caring, passionate and talented people who want to make a difference.

 

Legal Statement:
Benessair Health, is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

 

Company DescriptionBenessair is a premium, high end medical treatment facility specializing is cell health, longevity, and overall well-being.Company DescriptionBenessair is a premium, high end medical treatment facility specializing is cell health, longevity, and overall well-being.