Guest Services Agent/Front Desk

2 weeks ago

Paradise Valley, United States Scottsdale Plaza Resort Full time

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain. Overview: The Scottsdale Plaza Resort is looking for a Guest Service Agent who is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner.Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain and market promotions and guest programs.Maintain a clean work area.Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.

  • Guest Services Agent/Front Desk

    2 months ago

    Paradise Valley, United States Highgate Hotels Full time

    The Scottsdale Plaza Resort is looking for a Guest Service Agent who is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occu Guest Service, Front Desk, Agent, Guest, Hotel, Operations

  • Guest Services Agent/Front Desk

    3 months ago

    Paradise Valley, United States Scottsdale Plaza Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Paradise Valley, United States Omni Hotels Full time

    Location: Montelucia Resort and Spa Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The propertys distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills...

  • Front Desk Representative

    1 week ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest...

  • Front Desk Representative

    1 week ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest...

  • Front Desk Representative

    1 week ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest...

  • Guest Services Coordinator

    2 weeks ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Location: Montelucia Resort and SpaAt the Montelucia Resort & Spa, situated at the base of the stunning Camelback Mountain in the prestigious Paradise Valley, we offer an exquisite experience with 253 opulent guestrooms, 38 suites, and two luxurious presidential suites. The resort's unique architecture draws inspiration from the rich heritage, whitewashed...

  • Front Desk Representative

    2 days ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Omni Hotels. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesProcess guest...

  • Guest Services Coordinator

    1 week ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Location: Montelucia Resort and SpaSituated at the base of the stunning Camelback Mountain in the prestigious Paradise Valley, the Montelucia Resort & Spa boasts 253 opulent guest rooms, 38 suites, and two luxurious presidential suites. The resort's unique architecture draws inspiration from the rich heritage, whitewashed villages, and sun-kissed hills of...

  • Guest Services Representative

    5 days ago

    Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at the Scottsdale Plaza Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and welcome guests,...

  • Front Desk Agent at Element

    1 month ago

    Leon Valley, United States Element Full time

    Job DescriptionJob DescriptionElement in Leon Valley, TX is looking for one front desk agent to join our 7 person strong team. We are located on 6213 Grissom Road Suite 606. Our ideal candidate is attentive, punctual, and hard-working.BenefitsWe offer many great benefits, including free early access to your pay through Homebase.ResponsibilitiesGreet and...

  • Guest Services Supervisor

    2 weeks ago

    Paradise Valley, Arizona, United States Sanctuary on Camelba Full time

    POSITION SUMMARY This role plays a vital part in the success of Sanctuary on Camelba by ensuring complete guest satisfaction, particularly regarding the service provided at the Front Desk and PBX. The focus is on delivering interactions that surpass expectations while upholding the facilities to our exceptional standards. KEY RESPONSIBILITIESNote: The...

  • Front Desk Agent

    4 months ago

    West Valley City, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Front Desk, Agent, Operations, Hotel

  • Hotel Front Desk Attendant

    4 months ago

    West Valley City, United States La Quinta Inn & Suites , Salt Lake City Airport Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Customer Service/Front Desk

    1 week ago

    Huntingdon Valley, United States Chic Management Group LLC Full time $16 - $22

    Job DescriptionJob DescriptionWe are seeking a Customer Service/Front Desk to become a part of our team!Responsibilities:Confirm phone and online reservationsRespond to guest needs, requests, and complaintsCommunicate pertinent guest information to designated departmentsSocial Media Management​Qualifications:Previous experience in customer service, front...

  • Guest Services Representative

    3 months ago

    West Valley City, United States CareerBuilder Full time

    The Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00! Objective: Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do...

  • Front Office Manager

    2 months ago

    Paradise Valley, United States Sanctuary on Camelba Full time

    Job DescriptionJob DescriptionJOB SUMMARY This position contributes to Sanctuary success by ensuring total guest satisfaction, especially relating to the service guests receive in all areas of the Front Desk and PBX, through interaction that exceeds expectations; with a focus on maintaining the facilities to our superior standards. JOB FUNCTIONS Note: the...

  • Reservations Sales Agent

    2 months ago

    Paradise Valley, United States Sanctuary on Camelba Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible for room and dining by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales- minded, customer-focused and detail-oriented with a high degree of computer...

  • Front Desk Agent

    2 months ago

    Death Valley, United States Xanterra Full time

    Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley! The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the hi Front Desk, Agent, Reservations, Golf Course

  • Front Desk Receptionist

    4 weeks ago

    Paradise Valley, United States California Job Shop Full time

    Job Description:Front Desk Receptionist for a concierge medical practice and holistic wellness center. A strong background in executive assistant skills or hospitality would be an added benefit to meet the demands of this position. Our client is looking for a hospitality concierge receptionist to meet, greet and support high end clients in their visits to...