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Front Desk Receptionist
4 weeks ago
Job Description:
Front Desk Receptionist for a concierge medical practice and holistic wellness center. A strong background in executive assistant skills or hospitality would be an added benefit to meet the demands of this position. Our client is looking for a hospitality concierge receptionist to meet, greet and support high end clients in their visits to our wellness center. We are a place that provides a luxury experience with tailored health programs, no wait times and a truly customized experience. We create wellness programs for overall health, nutritional health, weight management and athletic performance. The services include soft tissue, personal training, physical therapy, drip room services, chef prepared meal services in addition to medical grade hyperbaric oxygen, and photobiomodulation. All services are under full guidance of onsite MD and fully accredited certified technicians in all areas.
Hours:
M-F: 6:00 am- 6:00 pm (can extend to 8:00 pm based on client needs), Sat: 6:00 am- 2:00 pm
Compensation:
$20-25/hour depending on experience plus Health Insurance, Paid Time Off and Holiday Pay
Job Responsibilities:
● Welcomes clients and visitors in person or on the telephone and answering or referring inquiries.
● Meets with guests and provides outstanding customer service to all clients, owners, and visitors of the wellness center with appropriate follow-up as necessary.
● Acts as the site liaison for the services and sales for the wellness center.
● Serve clients by guiding them to services, scheduling appointments and maintaining records and accounts.
● Works collaboratively with any staff and wellness center resources.
● Optimize client, provider time and treatment room utilization by scheduling appointments in person or by telephone.
● Keep client appointments on schedule by notifying the provider of the client's arrival and guiding the client to point of service.
● Provides pre and post arrival support for clients as appropriate. This may include food (present chef prepared meals), pre/post workout shakes or coffee prep.
● Maintains client accounts by obtaining, recording, and updating personal and financial information.
● Protect client’s rights by maintaining confidentiality of personal, and financial information.
● Maintains operations by following policies and procedures, reporting needed changes.
● Maintain a positive and professional relationship with all staff, contractors, representatives and suppliers.
● Supports operations partners and suppliers delivering communication to clients, doctors and staff on a as needed basis.
● Supports all staff with administrative tasks.
● Maintain staff communication or any supporting information/documentation for clients prior to arrival.
● Facilitates communication with clientele.
Qualifications / Skills:
● Strong verbal and written communication skills.
● True desire to satisfy the needs of others in a fast-paced environment.
● Ability to interact with all clients and staff internal and external, effectively with tact and diplomacy.
● Ability to coordinate services.
● Strong computer skills to learn center-related programs (experience with MindBody and Elation EMR is a plus).
● Experience with Apple systems (iMac, MacBooks, etc.) Basic mathematical and calculator skills.
● Strong follow through skills. Education, Experience, and Licensing Requirements:
● Associate degree or equivalent (BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred but not necessary).
● 3 to 5years of service industry experience preferred.
● Working knowledge of office software, point-of-sale and phone systems.
● Any history of background in any of our modalities is a plus.
● Hospitality background is helpful but not necessary.
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