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Bilingual Mapping Support/Customer Service Specialist

4 months ago

Alexandria, United States Marathon TS Full time
Job DescriptionJob Description

Marathon TS is looking for a bilingual helpdesk specialist / Mapping Support Specialist for our FEMA RiskMAP contract. All candidates will help support the Federal Emergency Management Agency (FEMA) under FEMA's Risk Mapping, Assessment and Planning (MAP) Customer and Data Services (CDS) contract. As a member of FEMA's Mapping and Insurance eXchange contact center, the candidate will assist Agency stakeholders by answering questions received by telephone, email, and chat about a wide variety of topics under the National Flood Insurance Program, including its regulations, flood hazard mapping program, financial and physical mitigation opportunities. This position supports the Agency with its mission to reduce future losses from floods and other natural disasters by providing professional services to the public, FEMA and its partners.

  • This position requires computer proficiency, interpersonal skills, strong sense of customer service, strong verbal and written communication skills, and the ability to speak clearly on the telephone.
  • The position is responsible for disseminating information on Federal regulatory requirements and guidance, NFIP flood insurance risk rating and applicable rules/documentation. Experience with the NFIP program and regulations is preferred, however, a suitable candidate exhibiting skills to understand, retain, and communicate the regulations and insurance-related products would be considered.
  • The preferred candidate also must demonstrate the ability to read, use, and interpret Flood Insurance Rate Maps (FIRMs) and is familiar with GIS mapping software and terminology.
  • The individual must be able to prioritize their work and enter data accurately, while in a fast-paced environment. The ideal candidate will have strong analytic and people skills, be a strong team player, and pay great attention to detail.

Aligned with the Agency our staff represents, we foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.

PROFESSIONAL REQUIREMENTS
•Possess a Bachelor's Degree in Geography, Geology, Environmental Science or other earth science-related degree or have prior FEMA insurance or mapping experience. (PREFERRED)
•Have 1-3 years of professional customer service and insurance experience. Experience combined with education and trainings relative to the position will be considered.

* Must be bilingual (Spanish/English)
•Must be a US Citizen and be able to obtain a Public Trust Clearance.

Preferred:
Certified Floodplain Management (CFM) and Associate in National Flood Insurance (ANFI) certifications.

Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.