Bilingual Customer Service Representative

2 weeks ago


Alexandria, Virginia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Support Representative to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring a seamless shopping experience and driving sales growth.

Key Responsibilities
  • Deliver outstanding customer service and achieve sales targets
  • Assist customers in person and over the phone to determine needs and recommend products
  • Build trust with wholesale and retail customers
  • Process sales transactions accurately and efficiently
  • Maintain organized work order files and product displays
  • Retrieve and stock products from the sales floor and warehouse
  • Operate tinting and mixing equipment as needed
  • Keep the store clean and assist in making deliveries
  • Stay knowledgeable about offered products and suggest sales improvement
Requirements
  • Must be at least 18 years of age
  • Legally authorized to work in the country without needing sponsorship
  • Fluent in English and Spanish
  • Capable of lifting up to 50 lbs. and willing to work flexible hours
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • Previous experience in retail or customer service
  • Previous experience selling paint and operating tinting equipment


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