Bilingual Customer Service Representative

4 weeks ago


Alexandria, Virginia, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities
  • Provide excellent customer service to wholesale and retail customers, responding to their inquiries and resolving any concerns in a timely and professional manner.
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, ensuring that all customer interactions are handled with a high level of professionalism and courtesy.
  • Stay up-to-date with product knowledge, including features, benefits, and applications, to effectively communicate with customers and recommend the right products.
  • Work collaboratively with other team members to achieve sales goals and maintain a high level of customer satisfaction.
Requirements
  • Must be at least 18 years of age and legally authorized to work in the country of employment.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.
  • Previous experience working in a delivery, retail, or customer service position.
  • Previous experience selling paint and paint-related products.


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