Bilingual Support Specialist
2 weeks ago
Marathon TS is seeking a highly skilled and bilingual professional to join our team as a Bilingual Support Specialist. This role will provide critical support to the Federal Emergency Management Agency (FEMA) under the Risk Mapping, Assessment and Planning (MAP) Customer and Data Services (CDS) contract.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with stakeholders via telephone, email, and chat. Strong analytical and problem-solving skills are essential, as well as the ability to work in a fast-paced environment and prioritize tasks efficiently.
Key Responsibilities:
- Provide technical support and guidance to FEMA stakeholders on various topics related to the National Flood Insurance Program (NFIP), including regulations, flood hazard mapping, and financial and physical mitigation opportunities.
- Assist in disseminating information on Federal regulatory requirements and guidance, NFIP flood insurance risk rating, and applicable rules/documentation.
- Utilize GIS mapping software and terminology to read, use, and interpret Flood Insurance Rate Maps (FIRMs).
- Prioritize work and enter data accurately in a fast-paced environment.
Requirements:
- Bachelor's Degree in Geography, Geology, Environmental Science, or other earth science-related degree.
- 1-3 years of professional customer service and insurance experience.
- Must be bilingual (Spanish/English) and a US Citizen.
- Ability to obtain a Public Trust Clearance.
Preferred Qualifications:
- Certified Floodplain Management (CFM) and Associate in National Flood Insurance (ANFI) certifications.
Marathon TS is a leading provider of professional services and IT solutions. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high-performance workforce.
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