Office Manager

3 weeks ago

Williamsburg, United States CAREGIVERS IN HOME SERVICES Full time $45,000 - $52,000
Job DescriptionJob Description

As an Office Manager/Recruiter, you will be joining a small office team and a diverse team of home care professionals. We are a quickly growing and seeking a dynamic individual to enhance our organization.

We are seeking an optimistic career minded individual who enjoys giving great customer support in a fast pace environment. Must be people oriented, able to multi-task, extremely organized, and able to pull many pieces together. Experience in the medical field a plus, but we are willing to train the right person. Overall, we are seeking a person that has the heart of a caregiver and is willing to go the extra mile because they know that at the end of the day, what they do really is changing lives.

Job Summary:

Duties: Responsible for all areas of Operations; human resources, intakes, clients, caregivers, scheduling and billing.

Qualifications:

High School Diploma, along with two years related experience and/or training. Experience in home care or knowledge of the health care industry preferred. Must have experience with home care human resource, billing and coding. Requires proficiency in word processing and computer skills. Must possess and demonstrate excellent communication skills, leadership skills, organizational skills, and customer service techniques. Must perform and manage multiple responsibilities concurrently and work well under pressure.

Must be assertive and have strong management skills. Must have strong critical thinking skills to resolve problems or create new opportunities. Must be able to demand respect from staff by have strong leadership skills.

Essential Functions:

  • Manage and supervise day to day operations
  • Supervise personnel to ensure productivity and compliance along with staff development
  • Initiates the hiring process for caregivers including recruiting, processing applications, background screening, testing, interviewing, and reference validation.
  • Orients caregivers and maintains current caregiver files in accordance with policies and procedures.
  • Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.
  • Answers the telephone and performs Intakes.
  • Maintain, establish and enhance relationships with contracts and community to generate business
  • Manage the provision of quality home care services to patients from admission to discharge
  • Confirming schedules for billing & payroll
  • Progress timesheets and submit agency payroll bi-weekly
  • Complete agency billing and maintaining client’s authorization for various insurance providers
  • Enters, maintains, and corrects client, employee, payroll, billing and related accounting data into the computer.
  • Complete semi-annual and annual performance reviews, evaluations, and termination date and reason.
  • Orders and maintains office supplies, forms and equipment.
  • Visits prospective clients/clients after referrals are made to introduce Caregivers In-Home Care. Must be willing to drive.
  • Schedules shifts by matching caregiver qualifications and availability to clients’ needs.
  • Supervising and coaching caregivers
  • Mandatory On-call (handling call off hours & emergency situations) - Office hours are Monday - Friday 9am -5pm. On -call may require working on weeknights and weekends and providing coverage and care to clients if necessary.
  • Research and analyze employee trends to understand ways to increase employee engagement and retention
  • Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees
  • Assist management in conflict resolution
  • Set standards for ethics, values and culture of company
  • Onboard new employees and manage immigration documents, taxes and benefits packages
  • The role is essential in providing exceptional customer support, driving effective employee development and finding innovative ideas to address retention specific to area of responsibility.
  • Analyze trends/metrics in partnership with operations team to develop solutions, programs, and policies
  • Ensures the maintenance of all activities relating to the administration, collection and maintenance of personnel documents in compliance with applicable licensing and legal regulations as well as company policy
  • Point of Contact for all employee benefits, programs, and HR-related issues
  • Ensure that the Performance Management Process is done according to company standards. Identify all Key Employees in the area of responsibility. Develop retention activities for Key Employees
  • Develop, recommend and implement personnel policies and procedures and ensures that proper compliance is followed Participates in Unemployment Hearings, as required
  • Ensures the maintenance of all activities relating to the administration, collection and maintenance of personnel documents in compliance with applicable licensing and legal regulations as well as company policy
  • Assist management in the annual and semi-annual performance review process including annual merit increases and other merit/bonus-based employee programs
  • Ensure compliance with all federal, state and local employment laws
  • Handle on-call on a regular basis - must be prepared to provide coverage and care for client if necessary
  • Must have strong critical thinking skills
  • Must be solutions driven
  • Must have strong written and grammar skills
  • Must have strong customer service skills
  • Other duties as deemed necessary
Company DescriptionCaregivers In-Home Care is a home care agency dedicated to providing quality and cost-effective care to individuals, while maintaining their independence.Company DescriptionCaregivers In-Home Care is a home care agency dedicated to providing quality and cost-effective care to individuals, while maintaining their independence.

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