Office Manager RMG III

7 days ago


Williamsburg, Virginia, United States Riverside Health System Full time

Job Summary

Riverside Health System is seeking a highly skilled and experienced Office Manager RMG III to oversee the daily activities of our medical practice. As a key member of our team, you will be responsible for supervising office staff, ensuring seamless operational workflows, and providing exceptional customer service to our patients.

Key Responsibilities

  • Customer Service and Operations
    • Ensure that customer service is a primary focus of the practice, using patient satisfaction surveys and other tools to create a healing environment and improve patient experience.
    • Resolve concerns and respond to complaints related to care, access, and service, ensuring that patient scheduling and wait times meet RMG metrics.
  • Financial Management
    • Responsible for revenue capture, reconciliation, and other financial aspects of the practice, including staffing levels, training, payroll, cash, and account management.
  • Compliance and Risk Management
    • Operate the practice in accordance with all RHS and RMG policies and procedures, identifying opportunities to improve operations and resolving concerns and issues.
  • Human Resources
    • Assist with the recruitment, orientation, and retention of new providers to the practice.
  • Leadership and Communication
    • Be an effective listener and apply critical thinking to problem-solving, collaborating with the practice director on office operations and management.

Requirements

  • Education
    • High School Diploma or GED (Required)
    • Bachelor's Degree, Related Field (Preferred)
  • Experience
    • 2 years of Service-related supervisory experience (Preferred)


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