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Program Manager

3 months ago

South Elgin, United States CREATIVE ELECTRONICS AND Full time
Job DescriptionJob Description

About Creative Electronics

Creative Electronics and Software (CES) is a privately held, profitable electronic component manufacturing company that was founded in 1989. CES provides design and manufacturing services of electronics, printed circuit boards, and assemblies for high growth industries, such as medical, gaming, transportation, industrial, consumer, and military.

We are team players, self-motivated, results orientated, quick learners, and problem solvers. We take personal pride in what we do and a passion for quality.

Because of our continued growth, we are seeking qualified professionals at all levels to join our team. We are currently looking for a Program Manager to add to our team.

Summary: The primary duty of a Program Manager is to act as a liaison between the customer and CES. The Program Manager will be the primary point of communication between sales, manufacturing, purchasing, documentation, and quality control.

Duties and Responsibilities:

  • Distribute Customer RFQ requests to the CES quoting team for new and repeat product assemblies.
  • Launch new product meetings.
  • Customer purchase order entry into Manex to create sales and work orders or revise existing orders.
  • Day-to-day follow-up on existing orders in Manex.
  • Create packing lists for shipments.
  • Make sure shipments in FGI match packing lists, quantities, part numbers, PO number, etc.
  • Arrange for shipments to customers.
  • Responsible for tracking orders from inception to ship date, ensuring that the order meets the deadline requirements.
  • Working with the customer, production, and other internal departments to ensure on time delivery, and present resolutions to ensure deadlines will be met.
  • Communicate with customers and record the specifics of a job detailing specifications, deadlines, and quantities.
  • Examine the detail of the order to ensure that given the lead times of the various raw materials, the deadline is appropriate and feasible.
  • Research existing data to determine if this is a repeat job.
  • Enter request for quotes into the system and forward it to Purchasing and Operations so they may enter material and labor cost data.
  • Prepare material quote and forward for labor costing and profit data.
  • Identify potential objections and involve the team in resolving them, i.e., cost objections overcome with less costly materials.
  • Schedule the order with the assistance of the Production team
  • Consult the various departments when there appears to be an issue so that it may be resolved for on time shipment.
  • Once shipment arrives, contact the customer to confirm satisfaction.
  • Document customer complaints and enlist the support of various departments to resolve the issue.
  • Assist purchasing in the sourcing of materials specific to your customer’s jobs.
  • Notify the team of pertinent information concerning customers, competitors, and trends.
  • Schedule regular visits to assigned customers.
  • Proactively pursue new business with established customer through history analysis and courtesy calls
  • Other duties assigned.

Knowledge, skills, and abilities:

  • Product and industry knowledge
  • Prior experience in customer service required.
  • Excellent organizational and communication skills
  • Strong customer service/sales skills, a sense of urgency, follow-thru and attention to detail.
  • The ability to work with others to resolve problems.
  • Prior experience with an MRP system or Manex is a plus.
  • Demonstrated competency in using email and the internet.
  • Intermediate ability with Microsoft Office products (Excel, PowerPoint, Word)

Benefits:

  • 401(k) very generous match
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance (Company Paid)
  • Long Term Disability (Company Paid)
  • Paid time off
  • Vision insurance

Compensation is based on prior experience and skill set.

CES is an equal employment opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.