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Field Service Coordinator

4 months ago

Chattanooga, United States ECHELON Fitness Full time
Job DescriptionJob Description

We are Echelon, a global  fitness, wellness, and sports leader

 

Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world—the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.

Here at Echelon, we're more than just a company; we're a movement. Picture a team of driven individuals who eat challenges for breakfast and wash them down with a protein shake. We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary.

So, if you're ready to break free from the ordinary and dive headfirst into a world where fitness meets multimedia magic, you've found your tribe. Join us as we redefine what it means to break a sweat and break boundaries simultaneously. With Echelon Fitness, the future of fitness isn't just bright—it's downright exhilarating. Let's rewrite the rules together.

Job Duties:

  1. Maintain and grow Echelon’s authorized 3rd party US service provider network.

  2. Communicate regularly with dealer/commercial support to verify when a field service labor work order authorization is required and is covered under  warranty.

  3. Coordinate with commercial support and verify any parts which are required.  

  4. Communicate with the provider/customer regarding parts delivery  and labor service ETA status.

  5. Communicate with the appropriate provider in a timely fashion when an authorized work order is warranted for labor  for a given customer and submit work order labor authorization to the provider.

  6. Track open work orders by date submitted and  drive to closure via close communication with the provider.

  7. Communicate with providers verifying completion of work order(s) and with customers confirming that the equipment is operational and the issue has been resolved.  Close out  of all work orders in a timely fashion.

  8. Verify warranty status of unit prior to submission of work order through commercial support.

  9. Managed 3rd party installation process in same fashion as Work Order management

  10. Ongoing improvement of the Field service coordination process and provider/customer experience.

 

Requirements:

 

High School Diploma/ GED

Have a positive, can do attitude

Excel in a team a  team environment

Be  a self starter

Have the ability to multi-task and change priorities quickly

Be able to drive open work orders to closure

Possess significant attention to detail

Preferred  2 years experience in call center support and/or service provision coordination with 3rd party service providers in any industry

Proficient with Microsoft Word, excel spreadsheets and Google Chat, Teams, Zoom etc

Strong written and verbal skills

The pay range for this role is:

Benefits: We have really amazing medical coverage on day 1, PTO, 6 days of paid sick time after 90 days, 401(k) with company match after 6 months, and 9 paid holidays