Field Service Engineer I
1 day ago
Thorlabs is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, servicing, and supporting our imaging systems product line, including confocal and multiphoton microscopes.
Key Responsibilities- Install new systems and perform warranty-related service at customer sites
- Develop and implement programs for after-sales installation, preventive maintenance, and service contracts
- Improve internal and external service reporting and customer response time
- Execute preventive maintenance programs for existing customers and promote service contracts
- Document field service activities and assist with system installation and evaluation for tradeshows
- Entry-level to 4 years of hands-on experience aligning, maintaining, and servicing optical equipment, including lasers and microscopes
- Prior field service experience and direct customer relationship experience
- BS in Engineering Technology, EE, Biomedical Science, Physics, or equivalent
- Proficient in Windows-based PC machine use, especially MS Office and other communication tools
- Ability to work independently and in a team environment, with strong communication and facilitation skills
- Strong business acumen and understanding of customer/marketplace drivers
Thorlabs offers a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement.
We value our diverse environment and are proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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