Hosted Coordinator

1 week ago

Chattanooga, United States EPB Full time
JOB SUMMARY

The Hosted Coordinator I is responsible for learning and understanding the coordination, implementation, and execution of Hosted Business Solutions. The Hosted Coordinator I will interface and develop relationships with external customers, as well as internal departments to ensure that requests for new and/or existing accounts are completed according to specifications in a timely manner, including communication regarding resource management to support project performance. Must be comfortable training EPB's customers one on one, and at times in groups.

DUTIES & RESPONSIBILITIES

  • Manage inventory of equipment used for Hosted Business Solutions.
  • Configure, document, and scan all equipment needed for installation of Complex services.
  • Provide customer support for existing accounts including change requests, support and onsite training for customer employees and/or technicians.
  • Continuously learn to understand Hosted Phone Features. Stays abreast of emerging technologies, new features, and products.
  • Understand how to apply Hosted Phone Features to a Business Group
  • Recognize the different phone model types and their functionalities
  • Understand the process of the installation process including building and setting phones, configuring room layout.
  • Support with coordination, implementation, and execution of sales requests that come through CRM for new and existing accounts.
  • Assist with ensuring project-related documents are complete, current, and stored appropriately. Close out all service requests and CAD jobs that execute to the next CRM Node.
  • Assess informational spreadsheets that gather information from the customer
  • Perform small hosted tasks such as Mac Requests and 5 phones or fewer installs
  • Field customer returned phones, check/change Metaswitch BG level hardware as a second level check to assure Metaswitch stays clean. Create return bins and process hardware back to Stores.
  • Confirm porting information: Carrier, confirm all numbers, verify all numbers provided by the customer have been requested for port and verify FOC dates to make sure that Cut-over day runs smoothly.

EDUCATION & EXPERIENCE

  • Any combination of education and work experience equivalent to a high school diploma, and/or any other combination of education, training or experience that provides the required technical knowledge, skills, and ability.
  • Comfortable with training groups of people on
  • Prior Experience with Metaview Web is required
  • Basic Prior knowledge of the following systems used in Auditing - Omnia, AMS, Metaswitch, Toolbox, Excel
  • Prior Phone System and/or Commercial Wi-Fi experience is a plus
  • Any prior experience with softphones or call recording software is a plus

CERTIFICATIONS(S) & OTHER REQUIREMENTS

  • A valid Driver's License
  • Organizational skills required. Will need to have the ability to communicate, and document customer requests in the field to later transfer to EPB systems. Self-motivation and the ability to efficiently schedule meetings with customer administrators, completing all processes related to other customers progressing through systems at the office, and Training the EPB customer on-site at times can be difficult to meet customer time frames.
  • Proficient in using Microsoft Office Applications
  • Excellent customer service, oral and written communication, interpersonal, problem solving, and teamwork skills

Read the full posting.

  • Host

    3 months ago

    Chattanooga, United States J. Alexander's Full time

    HOSTJ. Alexander's Restaurant is a contemporary American restaurant, known for its daily scratch-made wood-fired cuisine. We strive to provide the highest-quality food and service in the hospitality industry, while fostering a culture of working hard, paying attention to details, and providing our guests with the best, all-around dining experience possible....

  • Care Coordinator

    3 months ago

    Chattanooga, United States Comprehensive Care Full time

    Comprehensive Care is currently looking for a full-time Care Coordinator (Scheduler) for our Chattanooga Home Care Agency! As a Care Coordinator (Scheduler) you are responsible for ensuring that each caregiver and client receives exceptional customer service by coordinating & matching client and caregiver needs on a day-to-day/weekly basis. The Care...

  • Travel Nurse RN

    2 days ago

    Chattanooga, Tennessee, United States TravelNurseSource Full time

    About the PositionTravelNurseSource is partnering with Host Healthcare to find a qualified Psych RN in a dynamic healthcare setting.Job SummaryWe are seeking a skilled Registered Nurse - Psychiatry to join our team in a challenging and rewarding travel assignment. As a Psych RN, you will have the opportunity to work with a diverse patient population and...

  • Travel Nurse RN Psychiatric

    4 days ago

    Chattanooga, Tennessee, United States Host Healthcare Full time

    Job Title: Psychiatric Nurse TravelerJob Type: Travel NursingLocation: Chattanooga, TennesseeJob Description:We are seeking a skilled Psychiatric Nurse to join our team as a Travel Nurse RN Psychiatric. As a Psychiatric Nurse Traveler, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and...

  • Talent Aquisition Recruiter

    3 months ago

    Chattanooga, United States Comprehensive Care Full time

    Comprehensive Care is a very fast-paced non-medical home care agency. We are based in Chattanooga, TN and have a location in Nashville, TN. We are looking for an experienced energetic Talent Acquisition Recruiter; with Home Care Agency/Facility recruiting experience preferred but not required. The Talent Acquisition Recruiter is responsible for the...

  • Utility Construction Project Leader

    2 weeks ago

    Chattanooga, Tennessee, United States Jobot Full time

    Comprehensive Benefits Package, Vehicle Allowance, Mobile Phone Allowance, Paid Time Off & 401k Matching This position is hosted by Jobot. About Us: We specialize in the installation of new utilities, replacement of outdated systems, and repair of existing infrastructure. Our expertise includes electrical and communications manhole installation, as well as...

  • Utility Construction Project Leader

    2 weeks ago

    Chattanooga, Tennessee, United States Jobot Full time

    Comprehensive Benefits Package, Vehicle Allowance, Mobile Phone Allowance, Paid Time Off & 401k Matching This position is hosted by: Matt Lopez About Us: We specialize in the installation of new utilities, the replacement of outdated systems, and the repair of existing infrastructure. Our expertise includes electrical and communication manhole installations,...

  • Utility Construction Project Leader

    2 weeks ago

    Chattanooga, Tennessee, United States Jobot Full time

    Comprehensive Benefits Package, Vehicle Allowance, Mobile Phone Allowance, Paid Time Off & 401k Matching This position is hosted by Jobot. About Us: We specialize in the installation of new utilities, the replacement of outdated systems, and the repair of existing infrastructure. Our expertise includes electrical and communications manhole installation, as...

  • Maintenance Supervisor

    6 days ago

    Chattanooga, Tennessee, United States Bridge Property Management Full time

    About the RoleBridge Property Management is seeking a highly skilled Maintenance Supervisor to join our team. As a key member of our property operations team, you will be responsible for ensuring the physical condition and appearance of our properties are maintained to the highest standards.Key ResponsibilitiesSupervise Maintenance Staff: Assist with...

  • Commodity Buyer

    3 months ago

    Chattanooga, United States Electrify America LLC Full time

    Job Description Commodity Buyer - COM000115 - Hybrid On-Site **Primary Location** - United States-Tennessee-Chattanooga **Description** Role Summary: * Drive VW Group Global strategy and initiatives for NAR Region * Support team to establish achieve an annual business plan to optimize the material cost of assigned parts. * Responsible for production parts...

  • Inspector- Fire Alarm

    2 months ago

    Chattanooga, United States Summit Companies Full time

    Job DescriptionJob DescriptionWe are Looking for Certified Inspectors!!! Join a Growing Team!!!Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so,...