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Membership Services Coordinator

2 months ago


Chattanooga, Tennessee, United States University of Tennessee Full time
Job Title: Membership Services Coordinator

Join the University of Tennessee at Chattanooga as a Membership Services Coordinator and be part of a dynamic team that provides exceptional customer service and membership management for the Department of Campus Recreation.

Job Summary:

The Membership Services Coordinator is responsible for providing membership services and management, exceptional customer service, student staff oversight, business support, and POS system management for the Department of Campus Recreation. The ideal candidate will possess strong written and verbal communication, public speaking, and organizational skills, as well as proficiency in point of sale and business practices and procedures.

Key Responsibilities:
  • Develops and executes a membership plan across all categories of non-student memberships (faculty/staff, Alumni, community); manages departmental 'lost & found' and equipment rental desk (including policies and equipment purchasing); oversees daily transactions in point-of-sale platform (Fusion) as it pertains to membership and guest pass sales;
  • Serves as Lead in all aspects of Innosoft Fusion, the department's enterprise member management/Point of Sale software; works with colleagues to implement portal and Fusion upgrades, appropriate features and enhancements; manages all communications and sales through the Fusion software system;
  • Trains new staff on Fusion software use and assists with software reporting; represents Campus Recreation at applicable campus and community events;
  • Hires, trains, evaluates, and supervises part-time student employees including membership service representatives and office staff; develops a customer service/membership sales training program to enhance member satisfaction;
  • Works with departmental colleagues to create a member-focused culture and models relationship building in all interactions; fosters a climate of inclusion and innovation while resolving problems and ensuring member satisfaction;
  • Responsible for the communication and promotion of UTC Campus Recreation memberships, programs, and initiatives, including oversight of student staff responsible for social media, graphic design/marketing materials, communications, and promotions;
  • Manages member business processes including payroll deduction; assists with the management and processing of accounts receivables; responsible for the retention of documents including membership forms, waivers, rental agreements, and other departmental documents in accordance with university policy.
Requirements:
  • Bachelor's degree in Business, Hospitality Management, Recreation, Sports Management, or related field;
  • Three years of experience working within client relations and/or the service industry such as in recreation, fitness, or hospitality setting;
  • Strong written and verbal communication, public speaking, and organizational skills;
  • Proficient problem-solving and computer skills;
  • Knowledge of point of sale and business practices and procedures;
  • Knowledge of InnoSoft Fusion Recreation Management software;
  • The ability to mentor, teach, train, and evaluate staff in customer service, patron relations, and membership management.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.