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HR Services Coordinator

1 month ago

Baltimore, United States Coda Staffing Full time
Job DescriptionJob Description

Summary  

As an HR Services Coordinator, you will serve as the primary contact to all partners, employees, former employees, and retirees on payroll, benefits, other HR transactions, and policy-related questions. You will handle inquiries and problems in order to provide an exceptional employee experience and provide clear advice and information. You will utilize knowledge base and case management tools to assist in responding to HR inquiries.

Location

This position is remote. Candidates should reside within reasonable commuting distance to the home office and must be based in one of the following offices: Tampa, Baltimore, Chicago, Dallas, Houston, Los Angeles, Reston, Phoenix, San Diego, Seattle, or Short Hills office. Candidates must be able to work Monday through Friday 11:30 AM – 8:00 PM EST.

Responsibilities  

  • Serve as the first point of contact for Human Resources and ensure that the lawyer and business professional AskHR experience meets our standards of operational excellence.

  • Assist managers and employees in navigating Workday and executing business process transactions.

  • Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations.

  • Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.

  • Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.

  • Maintain a working knowledge of company benefit plans such as health insurance, 401(k), vacation, holidays, time tracking and pay to respond to AskHR inquiries.

  • Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems, and a consistent employment experience.

  • Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability.

  • Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.

  • Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.

  • Other duties as assigned.

Desired Skills  

  • Able to communicate comfortably and provide clear explanations to all levels of people, and use discretion when communicating sensitive information.
  • Preference of 2+ years experience with benefits administration and HR policy administration.
  • Express interest and curiosity in understanding why something is done a certain way, ask appropriate questions and identify relevant resources for answers, knows when to escalate a matter.
  • Identify ways to improve operational efficiency and meet deadlines.
  • Strong customer service focus centered on building an exceptional employee experience including responding quickly to requests, acknowledging receipt of requests when unable to provide a resolution within the allotted timeframe.
  • Able to work as part of a high performance team and perform with minimal supervision.
  • Invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products.
  • Ability to learn quickly. Experience with MS Office (Word, Excel); Preference of 2+ years experience Workday and ServiceNow or similar system experience. 

Minimum Education  

  • High School Diploma or GED

Preferred Education 

  • Bachelor's Degree in Human Resources or a related field

Minimum Years of Experience  

  • 2 years’ experience in an HR administrative support role