Technical Support

2 months ago


Houston, United States LENSEC Full time
Job DescriptionJob Description

We are seeking a Technical Support / Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve basic to moderate product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, technical support, field support, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionLENSEC is the manufacturer of Perspective VMS, a Video Management Software for physical security integrators and users, distributed globally.Company DescriptionLENSEC is the manufacturer of Perspective VMS, a Video Management Software for physical security integrators and users, distributed globally.

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