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Customer Technical Support
2 months ago
Required Skills and Experience *
- Associate's Degree or higher
- Customer center experience (technical preferred)
- Comfortable with hitting assigned metrics
- The ability to operate in a fast paced environment with 80-100 tickets/day
- Strong interpersonal skills (quick communicator)
- Eagerness to grow within the team
Nice to Have Skills and Experience
- Help Desk experience
- Healthcare background
Job Description *
Position is responsible for providing day-to-day technical assistance and support related to operations of computer hardware, software, and network issues with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts of other Information Technology staff in support of 24/7 operations. Provides first response to moderately complex technical support to customers through a variety of support channels, such as but not limited to telephone and email. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear.
