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Technical Support Analyst

2 months ago


Houston, Texas, United States Trumpet Behavioral Health Full time
Position Summary

As a Technical Support Analyst at Trumpet Behavioral Health, you will be instrumental in delivering technical assistance and ensuring the efficient functioning of our IT systems. Your role will involve addressing support inquiries, diagnosing hardware and software challenges, and upholding our IT infrastructure, all while emphasizing outstanding customer service and meticulous attention to detail.

Key Responsibilities
  • Act as the primary point of contact for clients seeking technical assistance via various communication channels.
  • Conduct remote troubleshooting by asking relevant questions and employing diagnostic methods.
  • Recognize and propose enhancements to current processes and workflows.
  • Deliver exceptional customer service, guaranteeing a favorable IT experience for all staff members.
  • Articulate technical information in a clear and comprehensible manner.
  • Oversee and prioritize support inquiries to ensure prompt resolution.
Required Qualifications

To excel in this position, an individual must be capable of performing each essential duty effectively. The qualifications outlined below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions.