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Solmate Technical Support

2 months ago

Houston, United States Soltec Power Holdings Full time
Job DescriptionJob DescriptionLet us power your greatest story

Soltec is a globally integrated photovoltaic company with a sustainable business model. We believe that our energy comes from our people. We are seeking exceptional, bright, and talented individuals to join our team.

At Soltec, we are convinced that this is the beginning of a new era. We have a mission to lead the energy transition.

We are currently in search of Solmate Technical Support  for Soltec North America.

Your goal will be to ensure the reliable operation and performance of renewable energy systems, addressing customer inquiries, resolving technical issues, and coordinating service activities to maximize customer satisfaction and system uptime.

WHAT WILL YOU BE DOING

The Solmate Technical Support will provide technical assistance and customer support to Soltec North America.

Main responsibilities

    • Serve as the primary point of contact for customer inquiries and technical support requests, responding promptly to troubleshoot and resolve issues related to renewable energy system performance, operation, and maintenance.
    • Conduct remote diagnostics and troubleshooting of solar PV arrays, inverters, monitoring equipment, and associated electrical and mechanical components, utilizing available resources and technical documentation to identify root causes and implement corrective actions.
    • Collaborate with field service technicians, engineers, and product specialists to escalate complex technical issues and coordinate on-site service visits or equipment repairs as needed, ensuring timely resolution and minimizing customer downtime.
    • Document customer interactions, technical support activities, and service requests in CRM systems, maintaining accurate records of customer communications, issue resolutions, and service history to facilitate ongoing support and tracking.
    • Provide technical training and guidance to customers, subcontractors, and internal team members as needed, sharing best practices, troubleshooting tips, and maintenance procedures to enhance system performance and reliability.
    • Monitor system performance and data trends, analyzing equipment metrics, alarms, and performance data to proactively identify potential issues, recommend corrective actions, and optimize system efficiency and uptime.
    • Support warranty claims and service contracts administration, liaising with internal departments, suppliers, and customers to process warranty claims, schedule service visits, and ensure compliance with warranty terms and conditions.


Qualifications

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field preferred.
  • Proficiency in English is required. Bilingual skills in Spanish may be advantageous for communication with diverse teams and customers.
  • Minimum of 1-2 years of experience in technical support or customer service roles, preferably in the renewable energy industry.
  • Hands-on experience with electrical or mechanical systems maintenance and troubleshooting.
  • Required: Basic understanding of renewable energy systems such as solar PV arrays, inverters, and monitoring equipment.
  • Valuable: Familiarity with SCADA systems, data analysis tools, and remote monitoring software.

Compensation, Benefits & Culture

At Soltec we are constantly evaluating market & compensation trends in order to provide our employees an internally equitable and externally competitive total cash approach to compensation, benefits and work-life balance.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills and experience. The total compensation package for this position may also include other elements dependent on the position offer

WHY SOLTEC AMERICA?

Family atmosphere. We are in the business of changing the world and that´s no small feat. At Soltec you will find a family atmosphere with entrepreneurship spirit always looking forward to the next challenge. We give our best and create deep connections within a passionate and honorable workforce. From the Earth to the Sun, we are pushing the boundaries of what is possible, and we are doing it together.

Diversity & Inclusion. We promote and sustain a culture of Diversity & Inclusion across the organization to strengthen our company. It shows up in our purpose, our work, and our practices. How do we know it? Our employees tell us.

We nurture our people. You will receive a competitive compensation and package of benefits, that will vary depending on your worldwide location, and programs that provide additional support to your mental, physical, financial and social wellbeing.

We foster mobility. In 2022, 25% of our North America employees had the opportunity to visit other subsidiaries worldwide, and we couldn't be more proud. These visits were primarily for business travel, events in our HQ in Spain, such as our annual Summit and the Global Project Managers Meeting, and team-building activities. We know that these trips involved a lot of hard work, and were filled with lots of laughter, adventure, and unforgettable memories.

Commitment to Diversity and Inclusion

SOLTEC is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.