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Technical Support Analyst

2 months ago

Houston, Texas, United States The Brixton Group, Inc. Full time

Position Overview:

Role: Tier II IT Support Specialist

Location: Hybrid

Job Type: Contract-to-Hire

Key Responsibilities:

  • Effectively install, configure, and maintain desktop computers, laptops, printers, and other related hardware.
  • Utilize remote access tools to assist users located in various environments, ensuring prompt resolution of technical issues.
  • Support troubleshooting efforts for complex technical challenges within network and telecommunications systems, particularly at the workstation level.
  • Collaborate with the infrastructure team to enhance and configure enterprise network solutions and manage software updates.
  • Act as a technical liaison for project managers, facilitating smooth transitions of new technologies into production support.
  • Engage in a rotating on-call schedule to deliver after-hours support to end users.

Qualifications:

  • 3-5 years of experience in IT support roles.
  • In-depth knowledge of operating systems, business applications, and network infrastructures.
  • Proficient troubleshooting and problem-solving capabilities.
  • Ability to monitor system logs and scheduled tasks, providing reports on issues and irregularities.