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Desktop Support Specialist

1 month ago

Sacramento, United States Infojini Full time
Job DescriptionJob Description

Below is the job description for the position:
Position Title- IT System Support Specialist
Duration: 6-12 Months contract
Location- 799 G Street, Sacramento, CA 95814
 

Job Description:

The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for County systems or route them to the appropriate support
team.

This role will require:
· Strong customer service skills
· Knowledge of Active Directory or other identity management system
· Attention to detail
· Ability to work with rapidly changing priorities
· Experience with troubleshooting Windows systems
· Good verbal and writing skills for customer interaction and documentation
· Good problem isolation skills, and a broad general knowledge of IT systems
· The ability to shift topics rapidly
· Working knowledge of Jira for the placing and tracking of calls.
· The use of Adaxes and MECM for supporting customer systems and account management
· A working knowledge of the of M365 on a public sector lever is desirable
· Be familiar with concepts of enterprise level applications
· Familiarity with WAN architecture at a higher level