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Area Customer Service Coordinator
1 month ago
Job Title: Area Customer Service Coordinator (ACSC)
Location: Tucson, AZ (Various Locations)
Compensation: $17.55
Type: Temporary, Full-Time
Job Description:
We are looking for a versatile and self-motivated Area Customer Service Coordinator (ACSC) to join our team. This role requires traveling to various customer sites in the Tucson area to provide coverage and support for employees on leave or vacation. Responsibilities include handling mail, copying, scanning, reception duties, and managing printer fleets. The ideal candidate will be a fast learner, capable of switching gears quickly, and comfortable working independently or with minimal supervision.
Key Responsibilities:
- Travel between multiple customer sites to provide coverage and support as needed.
- Perform a range of administrative tasks, including mail handling, copying, scanning, and reception duties.
- Manage printer fleets and ensure smooth operation of office equipment.
- Support Field Implementation Managers with the implementation of new accounts and service expansions.
- Assist with onboarding new team members and provide cross-training to peers.
- Develop and maintain Site Procedure Guides, ensuring accuracy and compliance.
- Ensure a customer-focused environment, engaging with end-users and gathering feedback.
- Troubleshoot and resolve customer-related issues, escalating to management as necessary.
- Maintain and accurately submit monthly expenses in a timely manner.
Qualifications:
- High school diploma plus 12 months of related work experience; post-high school education encouraged and preferred.
- Valid, violation-free driver’s license and reliable transportation with required auto insurance coverage.
- Intermediate proficiency with common software applications, including Microsoft Office and file folder management.
- Ability to adapt to changing situations, with a high level of motivation and a sense of urgency.
- Strong oral communication skills and the ability to present information clearly.
- Ability to work independently and make sound decisions in problem-solving situations.
- Basic math skills and ability to perform repetitive tasks while maintaining quality and output standards.
Working Conditions and Requirements:
- Office and warehouse environments with standard lighting, temperature, and noise levels.
- Some physical effort may be required, including lifting or moving items up to 50 lbs.
- Frequent local car travel; mileage and parking expenses will be reimbursed.
- Flexible work hours, with most sites operating Monday through Friday, 8 AM - 5 PM. Some sites may require earlier or later shifts or weekend work.
What We Do:
We employ a team of dedicated Area Customer Service Coordinators (ACSCs) who are pivotal in maintaining the smooth operation of our clients' businesses. These coordinators travel between multiple sites within the Tucson area, providing essential administrative support where it's most needed—particularly when regular staff are on leave or vacation. Their responsibilities range from managing mail and office equipment to assisting with the implementation of new accounts and services.
Our Core Values:
Customer Commitment: We strive to create a customer-focused environment, engaging directly with end-users to understand and respond to their needs, ensuring a high level of satisfaction.
Flexibility and Adaptability: Our operations thrive on the ability to adapt to changing circumstances and client needs, ensuring that we always deliver top-notch service regardless of the situation.
Teamwork and Support: We believe in supporting our team members through cross-training and onboarding, fostering a collaborative work environment where everyone can succeed.
Working Environment:
Our team members enjoy a vibrant, supportive workplace that balances the demands of office and warehouse environments. We emphasize the importance of safety, comfort, and efficiency in all our operations. The role of an ACSC involves frequent local travel, and we ensure that all travel expenses are reimbursed. We offer flexible working hours to accommodate the varied schedules of the sites we manage, prioritizing both client needs and employee well-being.
Join Our Team:
As an organization, we are continuously evolving and looking for motivated individuals who are ready to drive their career forward and make a tangible impact. We value dedication, reliability, and a proactive approach to problem-solving. If you thrive in a fast-paced environment and are looking for an opportunity to challenge yourself and grow, consider joining our dynamic team. Together, we work hard to maintain the high standards our clients expect and deserve.Company DescriptionOur company is a dynamic and customer-focused organization with a strong presence in Tucson, AZ. We specialize in providing comprehensive administrative and operational support across various industries. With a commitment to excellence and innovation, our company ensures that all client sites we serve operate seamlessly and efficiently.\r
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What We Do:\r
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We employ a team of dedicated Area Customer Service Coordinators (ACSCs) who are pivotal in maintaining the smooth operation of our clients' businesses. These coordinators travel between multiple sites within the Tucson area, providing essential administrative support where it's most needed—particularly when regular staff are on leave or vacation. Their responsibilities range from managing mail and office equipment to assisting with the implementation of new accounts and services.\r
\r
Our Core Values:\r
\r
Customer Commitment: We strive to create a customer-focused environment, engaging directly with end-users to understand and respond to their needs, ensuring a high level of satisfaction.\r
\r
Flexibility and Adaptability: Our operations thrive on the ability to adapt to changing circumstances and client needs, ensuring that we always deliver top-notch service regardless of the situation.\r
\r
Teamwork and Support: We believe in supporting our team members through cross-training and onboarding, fostering a collaborative work environment where everyone can succeed.\r
\r
Working Environment:\r
\r
Our team members enjoy a vibrant, supportive workplace that balances the demands of office and warehouse environments. We emphasize the importance of safety, comfort, and efficiency in all our operations. The role of an ACSC involves frequent local travel, and we ensure that all travel expenses are reimbursed. We offer flexible working hours to accommodate the varied schedules of the sites we manage, prioritizing both client needs and employee well-being.\r
\r
Join Our Team:\r
\r
As an organization, we are continuously evolving and looking for motivated individuals who are ready to drive their career forward and make a tangible impact. We value dedication, reliability, and a proactive approach to problem-solving. If you thrive in a fast-paced environment and are looking for an opportunity to challenge yourself and grow, consider joining our dynamic team. Together, we work hard to maintain the high standards our clients expect and deserve.