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Administrative Assistant

2 months ago

Glendale, United States Choices Pregnancy Centers of Greater Phoenix Full time
Job DescriptionJob DescriptionSalary:

The Center Administrative Assistant makes a critical first impression on clients as they answer the phone and welcome clients into the center. They will also assist in the daily operations of the center to provide the highest level of customer service and client experience that reinforces our desire to provide a #GreaterLove4PHX. Responsibilities and preferred qualifications include, but are not limited to:

  • Support Center Director/Assistant Center Director/Center Coordinator in daily operations of the center as assigned.
  • Demonstrate consistent and regular onsite attendance to ensure effective Client Services.
  • Ability to think and respond quickly and factually, answering questions/concerns from walk-ins or phone calls in regards to our services and the importance of receiving the facts in regards to their situation.
  • Notifies appropriate staff and volunteers of client arrival.
  • Be willing to pray with, and share a spiritual viewpoint and the gospel when appropriate
  • Oversee the front desk area by visually and verbally maintaining a professional environment.
  • Understand and identify outside entities (such as Human Coalition, sidewalk counselors, etc.)  that feed calls and inquiries into our center and either handle or quickly hand them off to the Center Coordinator.
  • Communicate promptly all negative feedback from clients or trends you may be seeing regarding Choices communications (website, texts, Google My Business, etc.) to Office Coordinator for resolution.
  • Provide routine clerical and administrative duties (scheduling appointments, client intake, etc.).
  • Works with appropriate center staff/volunteers to schedule any follow-up appointments.
  • Assist in coordinating outbound client follow-up calls with the Choices team to check on clients and offer any appropriate services.
  • Assist with various data entry and run reports as requested.
  • Assist with and provide client advocacy when needed.
  • Manage the client survey process and identify and record client comments for use in various Choices communication channels.
  • Identify suspicious or unruly activity in the lobby or parking area and take appropriate steps as outlined in Choices processes/procedures.
  • Must be able to occasionally lift 25 pounds.


To apply, please visit our website at Choicesaz.com, click the Get Involved tab at the top of the page, then Employment Opportunities