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Medical Support Coordinator

4 months ago

Chestnut Hill, United States Complete Staffing Solutions, Inc. Full time
Job DescriptionJob Description

Hiring for a Medication Support Coordinator in Chesnut Hill, MA.

Schedule: M-F 7.45am – 4.15pm
Pay: $28/hr

Looking for an active Pharm Tech or Medical Assistant certificate and MUST hve experience in the back office handling medication-related tasks. The position requires knowledge of laws and regulations related to pharmacy practice and patient confidentiality.  It also requires knowledge of medication abbreviations and symbols; medical terminology; medication indication and dosage; and common medication questions.
Computer, written and verbal communication skills are necessary and prior experience with use of an electronic medical record system (i.e. Epic) is preferred. Excellent attention to detail and strong organizational skills are required. 

Responsibilities:

  1. Supports departments by assisting with patient medication management
  2. Receives, reviews and facilitates requests for medication renewal.  Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
  3. When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
  4. Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
  5. Completes medication prior authorization paperwork or eForms for signoff by the clinical care team and in collaboration with the patient.
  6. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
  7. Completes Durable Medical Equipment (DME) prior authorizations and/or paperwork for signoff by the clinical care team and in collaboration with the patient.
  8. Monitors progress throughout review process, updating appropriate parties as necessary.
  9. Answers the phone, provides information and directs calls to the appropriate areas.
  10. Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
  11. Performs all job functions in compliance with applicable federal, state, hospital policies and procedures.
  12. Handles confidential information in compliance with HIPAA guidelines.
  13. Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.

Qualifications:

  1. Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience required.
  2. Registered Pharmacy Technician with the Massachusetts Board of Pharmacy or Certified Medical Assistant preferred.
  3. One-year experience in a medical setting is required. Prior pharmacy experience desirable.
  4. Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
  5. Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
  6. Requires knowledge of medical terminology, abbreviations and computer technology.
  7. Experience with electronic medical record system(s) and Outlook is preferred.  Experience with Epic is desirable.
  8. Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
  9. Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
  10. Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
  11. Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints.
  12. Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff.