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Care Coordinator
3 weeks ago
This position is open in either Tampa or Jacksonville, Florida. It is NOT a remote position.
Roles and Responsibilities:
- Ensure treatment is appropriately planned, scheduled and managed from initial evaluation
- through treatment completion.
- Serves as primary contact for medical offices, adjusters, nurse case managers, and claimants.
- Accurately enters treatment plans and sends pricing review. .
- Schedules appointments for approved treatment promptly.
- Prioritizes daily activities to ensure all assignments are completed.
- Reviews and responds to requests from clients, providers, claimants, or management in a timely
- manner.
- Educate provider offices on required documentation submission - chart notes, billing forms and
- required state specific forms.
- Obtains all missing required appointment documentation from providers.
- When unable to resolve an issue, will escalate to appropriate leadership/management.
- Engage with management regarding potential process and system enhancement
- recommendations.
- May be required to assist with the testing of system/process enhancements.
- Other duties as assigned.
Required skills and abilities:
- Ability to work well individually and in a team environment
- Ability to troubleshoot and solve problems
- Analytical ability with adept research skills
- Exceptional communication skills (written and verbal)
- Must be able to multi-task, follow procedures and have active listening skills
- Bi-lingual is a plus
- Intermediate level skills in Microsoft Outlook and all MSOffice essentials
- Must be able to adhere to company’s physical & information security standards along with training
- requirements.
Education/Experience
- Medical Assistant or equivalent preferred
- Experience with Medical Software Platforms is a plus
- Contact Center experience a plus
- High School Diploma or GED
We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.Company DescriptionHeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.\r
We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.
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