Account Executive
3 months ago
SOMACIS, Inc. – Global Printed Circuit Board Manufacturer for 50+ years
With plants in Italy, UK, China, and the USA, we are looking to add Customer Service and Data Entry Representatives to our team who are passionate about providing the best service to our Partners and Clients.
Duties & Responsibilities:
- Accurately enter data into corresponding fields within software programs
- Communicate and coordinate effectively across all departments to prepare data packages
- Coordinate with Customer Service and Sales team on technical data, contract reviews, etc.
- Ensure customer satisfaction and provide professional customer support
- Maintain and create bookings, shipments, and commission reports
- Manage claims and support RMAs post sales
- Manage and organize records and files
- Monitor and process order confirmation for customers
- Order and data entry in ERP systems
- Provide daily support to Sales Managers and Account Managers
- Send shipping documentation and tracking information to appropriate party
- Stock and allocation verification in ERP system
- Support Quotation Team in managing RFQs, data packages, and producing quotes
- Verify and prepare relevant reports
Knowledge and Skills:
- 2+ years of customer service and data entry experience
- Ability to work in a team setting
- Ability to acknowledge and resolve customer complaints
- Effective time management, prioritization, and multitasking skills
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Possess patience, empathy, and professionalism
- Strong accuracy and attention to detail
- Strong written and verbal communication skills
- Typing Speed of 50+ WPM
- Experience with ERP systems (SAP & Paradigm is a plus)
- Experience with managing multiple accounts is a plus
Benefits:
- Medical, Dental, Vision Insurance
- 401(k) Program
- Company Sponsored Life & AD&D Insurance
- Voluntary Life, Long Term Disability, Accident, Hospital Indemnity, & Critical Illness Insurance
- Option of Health Savings Account (HSA)
- PTO Program
- Referral Program
- Education Reimbursement Program
- 6 Company Holidays with an additional 3 floating holidays + incentive days
Qualified applicants must hold U.S. Citizenship, Permanent, Asylee, or Refugee Status
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