Automotive Collections Specialist

2 weeks ago


Poway, United States Pedder Auto Group Full time $70,000 - $85,000
Job DescriptionJob DescriptionDescription:

Position Summary :

The Collections Specialist role is responsible for day to day collection and management of customer accounts.The Collections Specialist will have contact with the organizations executive leaders and Controller which requires strong interpersonal communication skills both written and verbal. This position is responsible for collecting on delinquent accounts, processing garnishment requests if necessary, and providing regular reports on collections activity.


APPLICANTS MUST HAVE PRIOR COLLECTIONS EXPERIENCE **


Responsibilities:

  • Contacting clients to collect delinquent payments
  • Making and taking incoming calls to process payments for delinquent accounts
  • Settling Accounts in a timely manner, hitting monthly and quarterly targets
  • Filing appropriate documentation with the courts (in person) for garnishments / court orders
  • Building and maintaining customer relationships
  • Communicating with stakeholders on updates to account statuses


Requirements:

Qualifications:

  • Excellent attention to detail, organization and time management skills
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Strong familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Strong ability to work in changing environment and ability to think critically
  • Outstanding customer service skills
  • Ability to work independently with minimal supervision, while maintaining a strong work product


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