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Administrative Assistant
2 months ago
Administrative Assistant/Customer Service Representative
Position Description
Position Title: Administrative Assistant/Customer Service Representative
Reports To: General Manager
Status: Exempt
Job Type: Full Time
Supervises: N/A
Location: Moore, OK
Compensation: $18.00-$21.00/hour
The Administrative/Customer Service Representative is responsible for providing exceptional customer service and administrative support to ensure the smooth operations of the organization. This position requires excellent communication skills, strong problem-solving abilities, and the ability to handle multiple tasks simultaneously.
Responsibilities:
· Greet customers and visitors in a friendly and professional manner, offering assistance and addressing inquiries promptly.
· Answer incoming calls and direct them to the appropriate department or individual.
· Respond to customer inquiries and resolve issues promptly and efficiently, ensuring customer satisfaction.
· Provide administrative support such as data entry, filing, and document preparation.
· Process customer orders and ensure accurate and timely order fulfillment.
· Maintain accurate customer records and update databases as required.
· Coordinate with other departments to ensure seamless communication and collaboration.
· Assist in organizing and coordinating meetings, conferences, and events.
· Generate reports and provide regular updates to management on customer feedback, trends, and suggestions for improvement.
· Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
· Handle customer complaints and escalations, finding appropriate resolutions and ensuring customer satisfaction.
· Collaborate with the sales team to identify opportunities for upselling and cross-selling products or services.
· Assist in training and onboarding new customer service representatives as needed.
· Continuously seek ways to improve customer service processes and procedures.
· Performs other tasks as required.
Competencies:
· Excellent communication and interpersonal skills
· Strong leadership and team management skills
· Strong problem-solving and decision-making abilities
· Ability to work under pressure and meet tight deadlines.
Knowledge, Skill & Other Requirements:
· High school diploma or equivalent; additional education or certification in customer service or administration is a plus
· Ability to handle difficult customers and challenging situations with professionalism and patience.
· Strong interpersonal skills and the ability to build rapport with customers and colleagues.
· Must be legally authorized to work in the United States.
Requirements: