Technology Support Specialist/IT Support Specialist

3 months ago

Washington, United States Sensory Interactive Inc Full time
Job DescriptionJob Description

We are seeking an entry-level (zero years to 6 years maximum) Technology Support Specialist/IT Support Specialist, who is enthusiastic about helping others and being a part of a dynamic team providing quality support to our end users.

Qualifications:

· Bachelor's degree in Information Technology, Information Systems, Computer Science or related technical field required.

· Certification: Advanced education and certification specializing in various database management systems is a plus.

1-3 years of experience in database and database application development experience, in addition to educational requirements.

· Experience as a Salesforce Administrator is a plus.

  • Possess good problem-solving abilities, strong communication skills, creativity and knowledge of technology. Be able to troubleshoot and resolve problems.
  • Excellent written and verbal communication skills.

· Monitor database performance and evaluate complex information coming from a variety of sources, including Salesforce.com and locally saved knowledge stores (mainly MS Excel).

· Experience with backup/restore procedures.

· Experience addressing system vulnerabilities.

Be detail-oriented: have a great understanding of complex systems, and how a minor error can cause major problems.

· Skilled in the configuration of hardware and software to support high-availability computing services.

· Be knowledgeable of IT operations, platforms, functions and terminology.

 


Responsibilities:

· Serve as the first point of contact for IT end-users.

· Demonstrated mastery of desktop systems and/or various software applications and concepts;

· Possess a solid understanding of IT hardware; proficient in networking services, to include Active Directory and software installation; Ability to enter detailed information in the trouble ticketing system while interacting with end users virtually.

· Maintain the integrity and performance of company databases.

· Configure database servers either in-house or cloud-based and optimize database performance.

· Assist in the planning, designing, and execution of user testing efforts.

· Inform end users of changes in databases and train them to utilize systems.

· Ensure the security of company data by implementing security best practices and hardening of administrate infrastructure, including firewalls, MDM and other processes.

· Recommend quality metrics and ensures quality metrics are documented and tracked.

· Resolve data quality issues.

· Hardware and data management.

Company DescriptionSensory Interactive designs, executes, and operates Dynamic Real Estate solutions. Dynamic Real Estate is the integration of technology in public spaces to improve guest experiences and deliver untapped value. Our multidisciplinary team works with real estate owners, developers, and investors to discover and realize the untapped value of digital media in their public spaces: from pre-development, to construction, to operation.Company DescriptionSensory Interactive designs, executes, and operates Dynamic Real Estate solutions. Dynamic Real Estate is the integration of technology in public spaces to improve guest experiences and deliver untapped value. Our multidisciplinary team works with real estate owners, developers, and investors to discover and realize the untapped value of digital media in their public spaces: from pre-development, to construction, to operation.

  • IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States SNI Technology Full time

    SNI Technology is currently looking for an IT Support Specialist. This position is a temporary contract role with a flexible work arrangement during standard business hours, Monday through Friday. KEY RESPONSIBILITIES AND REQUIREMENTSAt least 2 years of experience in IT support services.Preferred certifications include CompTIA A+ or equivalent.Strong skills...

  • Technology Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Maya Angelou Schools and See Forever Foundation Full time

    Position OverviewAbout the OrganizationMaya Angelou Schools and See Forever Foundation are dedicated to empowering youth impacted by the justice system, guiding them to reshape their futures. Our mission is to provide a meaningful educational experience that emphasizes individualized academic assistance, emotional well-being, and readiness for various...

  • Technology Support Specialist

    3 days ago

    Washington Highlands, Washington, D.C., United States Inspiroz Full time

    Position Overview:Inspiroz is on the lookout for a motivated and detail-oriented part-time Technology Support Specialist to enhance our on-site IT support operations. Role Responsibilities:As a Technology Support Specialist, you will be instrumental in delivering daily technology assistance across Inspiroz's network of charter schools. Under the guidance of...

  • Technology Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position OverviewInspiroz is in search of a motivated and detail-oriented part-time School Technology Specialist (STS) to enhance our on-site IT support team. As an STS, you will be instrumental in facilitating daily technology assistance across Inspiroz's network of charter schools. Reporting to an Inspiroz Account Director, you will collaborate frequently...

  • Technology Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position OverviewInspiroz is in search of a motivated and detail-oriented part-time School Technology Specialist (STS) to enhance our on-site IT support operations. In this role, you will be instrumental in delivering daily technology assistance across Inspiroz' network of charter schools. Reporting to an Inspiroz Account Director, you will collaborate...

  • Diagnostic Imaging Specialist

    12 hours ago

    Washington, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team in a travel position. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical professionals.Key Responsibilities:Operate CT...

  • Information Technology Specialist

    1 week ago

    Washington, United States VISTA Technology Services Full time

    Information Technology Specialist (Entry Level and Experienced)VISTA Technology Services, Inc. is seeking an Information Technology Specialist (Entry Level and Experienced) to provide support for our clients.The Information Technology Specialist will deliver Information Management support services to the Chief Information Officer (CIO); offer IT Engineering...

  • Technical Support Specialist I

    1 week ago

    Washington, United States RightDirection Technology Solutions LLC Full time

    Technical Support Specialist ICompany: RightDirection Technology Solutions LLCLocation: Remote/HybridOverview:RightDirection Technology Solutions LLC is in search of a dedicated Technical Support Specialist I to provide assistance to our clients. This position is integral to our operations, focusing on delivering exceptional support within the Human...

  • Executive Administrative Support Specialist

    1 month ago

    Washington, United States Pesolutions IT Full time

    Executive Administrative Support Specialist Premier Enterprise Solutions is seeking an Executive Administrative Support Specialist to work for a civilian federal agency. Thiis position requires experience managing multiple projects and responsibilities, working with minimal supervision, and providing a high level of accuracy and initiative. Candidate should...

  • Information Technology Specialist

    5 months ago

    Washington, United States Administrative Office of the U.S. Courts Full time

    Main content Job Details for Information Technology Specialist (Customer Support) Court Name/Organization: Administrative Office of the U.S. Courts Overview of the Position: This position is located in the Enterprise Operations Center (EOC), Support Services Division (SSD) in San Antonio, Texas. The incumbent serves as Work Team Leads for the Case...

  • Lead IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Position OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide essential support in the execution of Information Technology (IT) and Cyber Security (CS) services for a federal government agency and its mission partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new staff, and manage...

  • Educational Technology Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Inspiroz is in search of a motivated and meticulous part-time Educational Technology Support Specialist to enhance our on-site IT assistance team. This role is essential in delivering daily technology support across our network of charter schools.As a vital member of our organization, you will work under the guidance of an Inspiroz Account Director,...

  • IT Support Specialist

    3 days ago

    Washington, Washington, D.C., United States Serigor Inc. Full time

    Job OverviewPosition: Helpdesk Specialist JourneymanCompany: Serigor Inc.Location: RemoteContract Duration: Long-termRole Summary:The Helpdesk Specialist Journeyman is responsible for delivering exceptional technical support to end users while ensuring compliance with established service level agreements. This role involves assisting with the installation,...

  • IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Serigor Inc. Full time

    Job OverviewPosition: Helpdesk Specialist JourneymanCompany: Serigor Inc.Type: Onsite SupportRole Summary:The Helpdesk Specialist Journeyman will be responsible for delivering exceptional technical support to end users, ensuring that all service requests and incidents are managed effectively and efficiently. This role requires a strong commitment to customer...

  • Educational Technology Support Specialist

    3 days ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position Overview:Inspiroz is in search of a motivated and meticulous part-time Educational Technology Support Specialist (ETSS) to enhance our on-site IT assistance team. As an ETSS, you will be instrumental in facilitating daily technology support across Inspiroz's network of charter schools. Under the guidance of an Inspiroz Account Director, you will...

  • Educational Technology Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position Overview:Inspiroz is in search of a motivated and meticulous part-time Educational Technology Support Specialist (ETSS) to enhance our on-site IT assistance team. As an ETSS, you will be integral in facilitating daily technology support across Inspiroz's network of charter schools. Under the guidance of an Inspiroz Account Director, you will...

  • IT Support Specialist

    1 week ago

    Washington, United States Compu-Vision Consulting Full time

    Position Title: IT Support SpecialistLocation: Remote Duration: ContractJob Overview:The IT Support Specialist will act as the primary point of contact for technical assistance within the organization. This role encompasses providing exceptional customer service and technical support to users across various platforms and devices.Key Responsibilities: Manage...

  • Lead IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide exceptional IT and Cyber Security support for a federal government agency and its partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new team members, and manage operations of a government help desk.Create weekly summaries...

  • Technical Support Specialist

    3 days ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a dedicated Help Desk Specialist to enhance our team in delivering comprehensive Information Technology (IT) and Cyber Security (CS) support to a federal government agency and its mission partners.Key Responsibilities:Set up and evaluate new computer hardware and software acquired by the...

  • AV Technology Support Specialist

    1 week ago

    Washington, United States RAND Full time

    Job Type: Regular Position Overview: The AV Technology Support Specialist at RAND will focus on managing, monitoring, and assisting with audiovisual technologies, particularly in Microsoft Teams Rooms environments, secure video conferencing, and Zoom meeting facilitation for various organizational events. This role requires close collaboration with the East...