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Technology Support Specialist
2 months ago
Position Overview:
Inspiroz is on the lookout for a motivated and detail-oriented part-time Technology Support Specialist to enhance our on-site IT support operations.
Role Responsibilities:
As a Technology Support Specialist, you will be instrumental in delivering daily technology assistance across Inspiroz's network of charter schools.
Under the guidance of an Inspiroz Account Director, you will engage regularly with our remote technical support team and various client representatives.
About Inspiroz:
For over ten years, Inspiroz has built a strong reputation in the Managed IT Services sector, focusing on technology strategies and support tailored for charter schools.
Core Values:
We are driven by our principles of: People-Centered, Continuous Learning, Innovation, Integrity, Community Impact, Lifelong Partnerships, Team Collaboration, and Ambition. We excel in meeting our partners' evolving technology needs.
Key Duties:
1. Technical Support:
- Lead the resolution of technical issues requiring on-site intervention.
- Oversee the installation, repair, and maintenance of workstations, network devices, and peripherals.
- Conduct comprehensive troubleshooting to determine the root causes of issues.
- Collaborate with project teams as needed.
- Serve as the communication bridge between on-site operations and the remote IT support team.
2. Customer Engagement:
- Provide timely updates and address client challenges effectively.
- Build and maintain strong client relationships based on trust and partnership.
- Align technology solutions with client objectives to ensure satisfaction.
3. Time Management:
- Accurately track time spent on-site and update ticket statuses in the management system.
- Review assigned tickets daily to prepare for upcoming tasks.
Candidate Qualifications:
Education: Bachelor's Degree in a Technology-related field or equivalent certifications.
Experience: 1-2 years in Tier 1 and 2 technical support roles.
Knowledge, Skills, and Abilities:
Knowledge of:
- Windows and Mac Systems
- Active Directory
- Networking concepts and hardware repairs
Skills:
- Exceptional customer service and technical support skills
- Strong verbal and written communication abilities
Abilities:
- Passion for technology and problem-solving
- Flexibility and adaptability in dynamic environments
- Self-motivation and initiative in task ownership.
Benefits:
- A commitment to a positive and inclusive workplace culture.
- Opportunities for meaningful contributions and recognition.
- Clear paths for career advancement and skill development.
- Competitive compensation with comprehensive benefits.
About Inspiroz:
For more information about our company, please visit our website.
