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Technology Support Specialist

2 months ago

Washington, Washington, D.C., United States Inspiroz Full time
Position Overview

Inspiroz is in search of a motivated and detail-oriented part-time School Technology Specialist (STS) to enhance our on-site IT support team. As an STS, you will be instrumental in facilitating daily technology assistance across Inspiroz's network of charter schools. Reporting to an Inspiroz Account Director, you will collaborate frequently with our remote technical support team and various client representatives.

With over a decade of experience, Inspiroz has built a strong reputation in the Managed IT Services sector, specializing in technology strategy and support tailored for charter schools. Our core values—People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players, and Ambition—drive our commitment to serving our partners and adapting to their evolving technology requirements. Elevate your IT career by contributing to our ongoing success.

Key Responsibilities

Technical Support and Problem Resolution:

  • Lead the resolution of technical issues requiring on-site intervention.
  • Oversee the installation, repair, and maintenance of workstations, network devices, and peripheral equipment.
  • Conduct comprehensive troubleshooting to determine the underlying causes of issues.
  • Assist with various projects as needed, collaborating with project teams and stakeholders.
  • Act as a bridge between on-site operations and the remote IT support team.
  • Clearly communicate technical issues and requirements to the remote team.
  • Provide thorough documentation to support remote troubleshooting efforts.
  • Work closely with the remote service desk team to resolve technical challenges.
  • Stay informed about the latest technology trends and best practices in the education sector.

Customer Support and Service:

  • Provide timely updates and communicate challenges to clients effectively.
  • Actively listen to client concerns and address them appropriately.
  • Build and maintain strong relationships with clients, fostering trust and collaboration.
  • Assist clients in aligning technology solutions with their specific objectives.
  • Ensure client satisfaction by following up on issue resolutions and providing necessary support.
  • Demonstrate a personal commitment to quality and meeting customer needs.
  • Exhibit professionalism in written communication, ensuring accuracy and attention to detail.
  • Respond to inquiries promptly, adhering to the company's communication policies.

Time Entry and Ticket Management:

  • Accurately track time spent on-site using the designated time entry system.
  • Regularly update ticket statuses and provide clear notes for effective communication.
  • Follow established workflow procedures for ticket creation, assignment, and resolution.
  • Review assigned tickets thoroughly before the end of each shift to prepare for the next day.
Candidate Qualifications

Education: A Bachelor's Degree in a Technology-related field or equivalent certifications is preferred.

Experience: A minimum of 1-2 years of experience in Tier 1 and 2 technical support is required.

Knowledge, Skills, and Abilities

Knowledge of:

  • Windows and Mac Systems
  • Active Directory
  • Networking equipment and concepts
  • Hardware repairs and installations

Skills:

  • Exceptional customer service skills
  • Strong hands-on technical support abilities
  • Excellent verbal and written communication skills

Abilities:

  • Demonstrate a passion for technology and innovation.
  • Adapt to changing situations and effectively multitask.
  • Self-motivate and work independently when necessary.
  • Recognize limitations and seek assistance when needed.
Benefits

What You Will Receive:

  • A commitment to fostering a positive and inclusive company culture.
  • Opportunities to make a meaningful impact and be recognized for contributions.
  • A focus on continuous improvement while upholding core principles and values.
  • Clear paths for career growth and skill development.
  • A competitive compensation package with benefits and bonus potential.
  • Diverse technical work in a dynamic environment.
  • Support for ongoing professional growth and technical expertise development.
About Inspiroz

For more information about the company, please visit our website.