Technology Support Specialist

2 weeks ago

Washington, Washington, D.C., United States Maya Angelou Schools and See Forever Foundation Full time
Position Overview

About the Organization

Maya Angelou Schools and See Forever Foundation are dedicated to empowering youth impacted by the justice system, guiding them to reshape their futures. Our mission is to provide a meaningful educational experience that emphasizes individualized academic assistance, emotional well-being, and readiness for various pathways beyond our institutions.

Core Values

At Maya Angelou Schools, we believe in fostering a culture of trust, respect, and support among all community members. We aim to create an environment where everyone can achieve their fullest potential. Collaboration is essential to meet the diverse needs of our community, and we strive to uplift one another in our collective journey.

Role Summary

The IT Specialist will be an integral part of our technology team, assisting the Director of Information Technology in the upkeep and enhancement of our technological framework across all campuses. This role requires a solid foundation in technical skills and a proven track record in helpdesk support to effectively assist students, staff, and partners in an educational setting.

Key Responsibilities

  • Deliver technical assistance to faculty, staff, and students.
  • Provide support across various campuses as needed.
  • Offer both in-person and remote technical support.
  • Document and track all helpdesk inquiries and maintain comprehensive records.
  • Address and resolve IT support tickets promptly.
  • Engage with users to confirm resolution satisfaction.
  • Prepare classrooms with necessary technology for the academic year.
  • Manage both on-premises infrastructure and cloud-based solutions.
  • Oversee Chromebook management, including syncing and repairs.
  • Escalate complex issues related to network and server management.
  • Maintain and service various technological devices.
  • Ensure organized cabling in all workspaces.
  • Administer software updates and security patches.
  • Facilitate resolutions for escalated technical issues.
  • Regularly report on operational metrics to supervisors.
  • Collaborate with fellow IT Specialists to maintain consistent operations.
  • Coordinate with external contractors for specific technology projects.
  • Support logistics for significant technology-dependent events.
  • Contribute to the development of a dynamic IT knowledge base.
  • Perform additional duties as assigned.

Essential Qualifications

  • Hands-on experience with Microsoft 365, Windows 10/11, Azure Cloud, and Windows Server.
  • Familiarity with IT helpdesk systems and user issue documentation.
  • Knowledge of Active Directory, Group Policy, DHCP, DNS, and Print Management.
  • Strong customer service skills and adaptability in a team environment.
  • Experience in maintaining computer hardware and educational technology.
  • Understanding of IT cycles in educational settings.
  • Experience with VOIP systems.

Educational Background

  • Bachelor's Degree in Information Technology or a related discipline (required).
  • At least 3 years of experience in an IT department, preferably in an educational context (preferred).
  • Certifications such as CompTIA Network+ and Security+ (required).

Compensation and Benefits

Our compensation aligns with public school standards in the District of Columbia. Additionally, we offer a comprehensive benefits package, including health coverage, flexible spending accounts, voluntary dental and vision plans, disability options, commuter benefits, a 401k retirement plan, and opportunities to make a significant impact on the lives of diverse students.

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States SNI Technology Full time

    SNI Technology is currently looking for an IT Support Specialist. This position is a temporary contract role with a flexible work arrangement during standard business hours, Monday through Friday. KEY RESPONSIBILITIES AND REQUIREMENTSAt least 2 years of experience in IT support services.Preferred certifications include CompTIA A+ or equivalent.Strong skills...

  • Technology Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position OverviewInspiroz is in search of a motivated and detail-oriented part-time School Technology Specialist (STS) to enhance our on-site IT support team. As an STS, you will be instrumental in facilitating daily technology assistance across Inspiroz's network of charter schools. Reporting to an Inspiroz Account Director, you will collaborate frequently...

  • Technology Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position OverviewInspiroz is in search of a motivated and detail-oriented part-time School Technology Specialist (STS) to enhance our on-site IT support operations. In this role, you will be instrumental in delivering daily technology assistance across Inspiroz' network of charter schools. Reporting to an Inspiroz Account Director, you will collaborate...

  • Administrative Technology Support Specialist

    3 days ago

    Washington, Washington, D.C., United States Vets Hired Full time

    Job SummaryVets Hired is seeking a highly skilled Administrative Technology Support Specialist to join our team. As a key member of our IT department, you will provide critical support to our Chief Operating Officer and other stakeholders.Key ResponsibilitiesIT Operations Support: Assist in the administration and operation of our organizational IT functions,...

  • Educational Technology Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Inspiroz is in search of a motivated and meticulous part-time Educational Technology Support Specialist to enhance our on-site IT assistance team. This role is essential in delivering daily technology support across our network of charter schools.As a vital member of our organization, you will work under the guidance of an Inspiroz Account Director,...

  • Educational Technology Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position Overview:Inspiroz is in search of a motivated and meticulous part-time Educational Technology Support Specialist (ETSS) to enhance our on-site IT assistance team. As an ETSS, you will be instrumental in facilitating daily technology support across Inspiroz's network of charter schools. Under the guidance of an Inspiroz Account Director, you will...

  • Educational Technology Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Inspiroz Full time

    Position Overview:Inspiroz is in search of a motivated and meticulous part-time Educational Technology Support Specialist (ETSS) to enhance our on-site IT assistance team. As an ETSS, you will be integral in facilitating daily technology support across Inspiroz's network of charter schools. Under the guidance of an Inspiroz Account Director, you will...

  • Lead IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Position OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide essential support in the execution of Information Technology (IT) and Cyber Security (CS) services for a federal government agency and its mission partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new staff, and manage...

  • Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a dedicated Help Desk Specialist to enhance our team in delivering comprehensive Information Technology (IT) and Cyber Security (CS) support to a federal government agency and its mission partners.Key Responsibilities:Set up and evaluate new computer hardware and software acquired by the...

  • Lead IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide exceptional IT and Cyber Security support for a federal government agency and its partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new team members, and manage operations of a government help desk.Create weekly summaries...

  • Lead IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Job OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to enhance our team in delivering comprehensive Information Technology (IT) and Cyber Security (CS) assistance to a federal government agency and its mission partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, train new team members, and manage...

  • Technology Program Manager

    2 weeks ago

    Washington, Washington, D.C., United States Abacus Technology Corporation Full time

    Position OverviewAbacus Technology Corporation is in search of a Project Manager to direct various initiatives and manage a technical team supporting the Department of Energy's Office of Environment, Health, Safety, and Security (EHSS). This role is a full-time commitment.Key ResponsibilitiesOversee a substantial group of IT specialists delivering technical...

  • IT Support Technician

    6 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Field Service Specialist to join our team at General Dynamics Information Technology. As a Field Service Specialist, you will be responsible for providing technical support and maintenance services to our clients.Key ResponsibilitiesProvide technical support and maintenance services to clientsInstall and configure...

  • Information Technology Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Government National Mortgage Association (Ginnie Mae) Full time

    As an Information Technology Specialist, you will:Have responsibility for solutioning, and supporting development, implementation, and coordination of Information Technology (IT) projects. Provide all necessary program management and coordination in the review and approval of proposed designs and exercise technical responsibility for planning,...

  • Information Technology Cybersecurity Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Bureau Of Industry And Security Full time

    As an Information Technology Cybersecurity Specialist (Direct-Hire), you will perform the following duties:Works with senior BIS leadership to design and review requirements for technical projects to determine objectives of the program, concepts, nature of the unprocessed data, and processes required in support of the technology effort in order to organize...

  • Information Technology Specialist

    1 month ago

    Washington, Washington, D.C., United States U.S. Capitol Police Full time

    This position is located in the Service Operations Division(SOPD), Office of Information Services (OIS), Office of the ChiefAdministrative Officer (OCAO), in the United States Capitol Police (USCP).Serves as an ΙΤ Specialist for the USCP-Wide development, analysis, and implementation of technologies used to store and retrievedata, automated data systems,...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Trillion Technology Solutions Full time

    Job OverviewTrillion Technology Solutions is seeking a skilled and experienced Help Desk Analyst to provide exceptional support and assistance to our clients.Key Responsibilities:Experience: 2-6 years in delivering help desk support services.Administration: Proficient in Microsoft 365 administration.Education: An associate or bachelor's degree is...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Trillion Technology Solutions Full time

    Job OverviewTrillion Technology Solutions is seeking a skilled and experienced Help Desk Analyst to provide exceptional support and service to our clients.Key ResponsibilitiesExperience: 2-6 years in delivering help desk assistance.Administration: Proficient in Microsoft 365 administration.Education: An associate or bachelor's degree is preferred.ServiceNow:...

  • End User Technology Operations Lead

    6 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job Summary:We are seeking an experienced IT Support Manager to join our team at General Dynamics Information Technology. The successful candidate will be responsible for managing and leading the support of incident management related to IT failures of Unified Endpoint Management (UEM) platforms, provisioning technologies, and endpoint security platforms.Key...

  • Information Technology Specialist

    3 months ago

    Washington, Washington, D.C., United States Department Of State Full time

    Summary This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 U.S.C. 3327 and 3330 and 5 CFR 330. These positions are to be filled under the OPM Government-Wide Direct Hire Authority for Information Technology Specialist (Information Security) Positions. Under this recruitment procedure, applications will be accepted...