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Logistics Specialist

2 months ago

Farmington Hills, United States Transfast Logistics Full time
Job DescriptionJob Description

Job Description

Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with Logistics Worldwide on every shipment. Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Night shift
  • Monday to Friday
  • Overtime
  • Weekends as needed 

Duties and Responsibilities:

·         Help manage current customer accounts.

·         Deal with a high volume of inbound and outbound phone calls.

·         Maintain relationships with carriers and customers.

·         Provide exceptional customer service to customers and carriers.

·         Solve customer and carrier problems and help resolve issues.

·         Provide shipment quotes for customers and set up shipments as required by customers.

·         Excellent multitasking skills within their workspace as well as computer software programs.

·         Be a professional representative of our company that other employees look up to.

Job Requirements:

·         High quality written and verbal communication skills

·         Ability to adapt to changes in the work environment

·         Accurate and able to produce quality work

·         Dependability

·         Problem solver

·         Ability to work in teams and open to others’ views

·         Show respect toward others with cultural differences

·         Quality decision making

·         To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.

·         Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Qualifications

Education/Experience

·         Minimum high school diploma required. Some college preferred but not required.

·         Previous customer service or call center experience required.

·         Logistics experience preferred but not required.

Mathematical Skills:

·         Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

·         Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

·         Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:

·         Ability to read and comprehend simple instructions, short correspondence, and memos.

·         Ability to write simple correspondence.

·         Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.

Company Overview

Our focus is to provide customers with superior supply chain management services and best in-class technology at the lowest possible cost while providing customers with the above-and-beyond level of customer service they deserve. With our unique and progressive approach to transportation management, helping customers of all sizes drive savings and simplification into their supply chains. When you select Logistics Worldwide to manage your transportation processes, you Job Description

The Customer Service Representative is the engine of Logistics Worldwide Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with Logistics Worldwide on every shipment. Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

Duties and Responsibilities:

  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Provide exceptional customer service to customers and carriers.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Excellent multitasking skills within their work space as well as computer software programs.
  • Be a professional representative of our company that other employees look up to.

Job Requirements:

  • High quality written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Dependability
  • Problem solver
  • Ability to work in teams and open to others’ views
  • Show respect toward others with cultural differences
  • Quality decision making
  • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Qualifications

Education/Experience

  • Minimum high school diploma required. Some college preferred but not required.
  • Previous customer service or call center experience required.
  • Logistics experience preferred but not required.

Mathematical Skills:

  • Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.

Company Overview

Transfast Logistics is one of the most progressive transportation management companies in the business. Our focus is to provide customers with superior supply chain management services and best in-class technology at the lowest possible cost while providing customers with the above-and-beyond level of customer service they deserve. With our unique and progressive approach to transportation management, Logistics Worldwide helps customers of all sizes drive savings and simplification into their supply chains. When you select Logistics Worldwide to manage your transportation processes, you get a true partner and a recognized leader in the third-party logistics industry.

get a true partner and a recognized leader in the third party logistics industry.