Logistics Operations Specialist
2 weeks ago
Position Overview:
As a Logistics Operations Specialist, you will acquire essential skills that support the daily management of all customer accounts at Forward Air. Collaborating with fellow Operations team members, you will gain proficiency in load assembly, appointment coordination, and system navigation.
During your initial phase with Forward Air, you will undergo comprehensive on-the-job training under the mentorship of our Operations Manager. This period will equip you with industry best practices and the foundational knowledge necessary to understand the brokerage sector thoroughly, providing a pathway for career advancement.
- Construct all loads processed by Forward Air through EDI or manual order entry.
- Accurately schedule all required pick-up and delivery appointments with urgency via various communication methods; address any issues with the account lead as necessary.
- Oversee loads on 'Hold' due to scheduling challenges to enhance Board Management capabilities.
- Establish strong connections with customer facilities to optimize loading and unloading opportunities.
- Regularly update customer facility information to ensure accurate scheduling details, operational hours, and contact information.
- Efficiently manage daily departmental tasks, including email communication, handling Operations Department inquiries, and navigating PowerBroker, customer portals, and Microsoft & Google applications.
- Provide professional service to accounts with a sense of urgency, proactively resolve challenges, and strive for ongoing improvements in operational efficiency.
- Support the Operations Manager and Account Management Team as required.
- Perform additional duties as assigned.
- Aspirations for career development and a strong work ethic.
- Exceptional customer service abilities with both internal and external stakeholders.
- Excellent written and verbal communication skills.
- Capability to multitask and fulfill responsibilities with urgency, accuracy, and attention to detail.
- Proficiency in Google and Microsoft Office suites.
- Commitment to our core values: People, Culture, Relationships.
- Bachelor's degree is preferred.
Benefits:
- Competitive base salary.
- Two weeks of paid time off, sick leave, and holidays within the first year of employment.
- Company-sponsored life insurance.
- Health, vision, and dental insurance options.
- Commuter benefit plan.
- Optional supplemental life insurance.
- 401(k) retirement plan.
- Wellness program.
- A positive work environment with a strong culture.
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