Logistics Operations Specialist

2 weeks ago


Vernon Hills, Illinois, United States Forward Air Full time

Position Overview:

As a Logistics Operations Specialist, you will acquire essential skills that support the daily management of all customer accounts. Collaborating with fellow team members in the Operations department, you will gain vital expertise in load assembly, appointment management, and system navigation.

Beginning your journey with Forward Air, you will undergo comprehensive on-the-job training under the mentorship of our Operations Manager. This training will equip you with industry best practices and foundational knowledge necessary to understand the brokerage sector from the ground up, providing a pathway for career advancement.

Key Responsibilities:
  • Construct all loads processed by Forward Air through EDI or manual entry methods.
  • Accurately schedule all required pick-up and delivery appointments with urgency via various communication channels; address any issues with the account lead as necessary.
  • Oversee loads on 'Hold' due to scheduling challenges to enhance Board Management capabilities.
  • Foster strong relationships with customer facilities to optimize loading and unloading opportunities.
  • Continuously update customer facility records to ensure accurate scheduling information, operational hours, and contact details.
  • Efficiently manage daily departmental tasks, including email correspondence, handling Operations Department calls, and navigating software platforms such as PowerBroker, customer portals, and Microsoft & Google applications.
  • Provide service to accounts with a sense of urgency, proactively resolve challenges, and pursue ongoing improvements in operational efficiency.
  • Support the Operations Manager and Account Management Team as required.
  • Perform additional duties as assigned.
Qualifications:
  • A strong desire for career development and a solid work ethic.
  • Exceptional customer service abilities with both internal and external stakeholders.
  • Excellent written and verbal communication skills.
  • Capability to multitask and manage responsibilities with urgency, accuracy, and attention to detail.
  • Proficiency in Google and Microsoft Office suites.
  • Commitment to our core values: People, Culture, Relationships.
  • A bachelor's degree is preferred.

Benefits:

  • Competitive salary structure.
  • Two weeks of paid time off within the first year, along with sick leave and holidays.
  • Company-sponsored life insurance.
  • Options for health, vision, and dental insurance.
  • Commuter benefits program.
  • Optional supplemental life insurance.
  • 401(k) retirement plan.
  • Wellness initiatives.
  • A positive work environment with a strong culture.

#IND



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