Senior Logistics Operations Specialist

2 weeks ago


Farmington, Michigan, United States APL Logistics Full time

Job Title: Senior Customer Operations Representative

Overview:

This role serves as the primary operations liaison for our esteemed client, APL Logistics, focusing on delivering exceptional service and operational excellence. The Senior Customer Operations Representative is tasked with:

1. Acting as the lead operations coordinator, possessing advanced skills that surpass those of entry-level coordinators.

2. Managing day-to-day operations while proactively addressing potential challenges and proposing effective solutions.

3. Overseeing the training and development of new operations coordinators, ensuring all team members are equipped with the necessary skills and knowledge.

Key Responsibilities:

  • Multi-Tasking: Flexibly support various customer accounts as needed, maintaining a high level of service.
  • Client Oversight: Ensure that all delivery operations for assigned clients are effectively managed and that any issues are promptly addressed.
  • Training & Development: Facilitate training sessions for new hires and assist current staff in overcoming any skill gaps.
  • Documentation Audits: Conduct daily reviews of delivery documentation to ensure accuracy and compliance.
  • Tactical Problem Solving: Address delivery delays by coordinating with transportation partners to mitigate issues and recover lost time.
  • Effective Communication: Maintain clear communication with all operational personnel to keep them informed of any delays and revised timelines.

Additional Duties:

This document outlines the primary responsibilities of the position and is not intended to be an exhaustive list of all tasks. Employees may be required to perform additional job-related duties as necessary.

Qualifications:

Education: High School Diploma required; a degree or certification in Logistics or Business is preferred.

Experience: 3-5 years of experience in transportation, with a preference for intermodal operations and equipment management.

Skills:

  • Proficient in Microsoft Office Suite.
  • Strong multitasking abilities.
  • Proven conflict resolution skills through collaborative discussions.
  • Ability to thrive in a diverse team environment.
  • Excellent verbal and written communication skills.

Language Proficiency: Fluency in English is required; Spanish language skills are a plus.

Core Competencies:

  • Customer Orientation
  • Commitment to Excellence
  • Analytical Problem Solving
  • Resilience
  • Team Collaboration
  • Effective Communication

Benefits:

  • Paid Time Off (PTO)
  • 401(K) Savings Plan
  • Annual Fixed Contributions
  • Paid Holidays
  • Comprehensive Medical, Dental, Vision, and Life & Disability Insurance
  • Voluntary Benefits
  • Tuition Reimbursement and Student Loan Assistance
  • Employee Assistance Program (EAP)
  • Health Savings Account (HSA) with employer contributions
  • Flexible Spending Account (FSA)
  • Employee Referral Program


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