Staffing Administrator

1 month ago

New York, United States Great Performances Full time
Job DescriptionJob Description

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good Through Food: engaging in action around food access, health and wellness, education, and philanthropy.


Job Overview:

We are currently seeking a dynamic and qualified Staffing Manager to join our team and play a key role in enhancing our staffing department. The ideal candidate will possess a genuine passion for the food and beverage hospitality sector, coupled with a profound understanding of the catering industry.


Responsibilities include but are not limited to:

  • Address long-term staffing needs (defined as less than 5 days from present)
  • Proof large team communications, such as weekly and monthly newsletters, as well as our training materials.
  • Send daily staff lists and reminders to ensure proper staff arrival
  • Build events in our staffing software as requested by our Sales Department
  • Offering shifts to staff in accordance with our Long Term staffing practices
  • Confirm staff work details and inform them of any changes
  • Send out dates to hold or book staff one week after monthly availability is sent out
  • Assist with checking in staff on larger events and trouble-shooting all issues of late or missing staff at events
  • Communicate with a large number of staff simultaneously via email and SMS for information regarding shift details, employment information, and other information.
  • Data entry and analysis, with a heavy emphasis on Excel reports
  • Contact list maintenance across multiple platforms
  • Reviewing post event reporting for policy violations and relevant information
  • Shifting roles to take on new tasks based on the demands of the season

Basic Qualifications:

  • Experience in a fast-paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related fields
  • Intermediate with Microsoft Office Excel, Word, PowerPoint, and Outlook
  • Excellent verbal and written communication skills with an emphasis on tact and confidentiality
  • Organizational skills with attention to detail, ability to prioritize and work in an environment with competing demands
  • A sense of urgency, and a friendly, diplomatic demeanor

Location: NYC

Base salary: $70,000/year

Benefits: PTO, 401K, Medical, Dental, and Vision insurance, Transit, and FSA (Flexible Spending Account)

Must be able to provide valid documentation that you are legally eligible to work in the United States.

Great Performances is an equal-opportunity employer. At Great Performances, we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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