Sales Operations Specialist

1 month ago

Sioux Falls, United States Diamond Mowers Full time
Job DescriptionJob Description

Sales Operations Specialist

The Sales Operations Specialist (SOS) is the primary liaison between all external stakeholders and the daily operations of Diamond Mowers. The SOS will manage all lead conversion, quoting and pipeline management while ensuring the highest level of communication with our Regional Sales Managers and dealer partners.

The Sales Operations Specialist will report to the Director of Sales Operations and support the primary sales operation’s goal of creating predictable revenue by streamlining the sales process for all stakeholders.

Key Roles

  • Proactively serve as liaison to our RSM’s, dealers and customers to drive improved transparency around activity at Factory.

  • All coordination required to maintain working knowledge of dealer inventories, retail performance and stocking recommendations on an ongoing basis

  • Manage opportunity pipelines within CRM to drive higher conversion rates with more predictable results, ensuring the highest level of actionable data integrity

  • Provide voice of customer driven feedback to management on trends, opportunities and issues taking place in the market

  • Provide exceptional customer service both internally and externally, in pursuit of our commitment to being the best partner to our stakeholders.

  • Provide technical product support to dealers and end users by leveraging existing training resources

Responsibilities:

  • Confidently navigate customer sales conversations

  • Collaborate with internal technical resources to develop thorough understanding of Diamond products and applications.

  • Generate, distribute and follow-up on product quotes.

  • Manage pipeline and lead management program.

  • Convert leads and opportunities to sales.

  • Facilitates dealer engagement.

  • Customer Relationship Management (Salesforce) management and maintenance.

All other duties are performed as necessary.

Qualifications:

  • Three years of sales and/or account management experience required.

  • A working knowledge of Microsoft Office is required.

  • Mechanical and/or technical acumen in industrial/heavy equipment preferred.

  • Experience working in dealer distribution model is preferred.

  • Salesforce knowledge would be a plus.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

  • Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
  • We are committed to being a World Class organization and the greatest partner to our customers.
  • We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

  • We will be responsible for the commitments we make, and the expectations placed on us.
  • When we fail, we will own it, learn from it and make the appropriate changes.
  • We will act with exceptional integrity in everything we do.
  • We will be open to receiving and giving feedback.

TEAM PLAYER

  • Teamwork and clear communication are paramount to our success.
  • We will seek and provide constructive feedback to one another, work as a collaborator, treating peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

  • We believe safety must be at the forefront of all our decision-making.
  • We will proactively invest in safe solutions and act consciously everyday to keep ourselves, team members and customers safe.

GRIT

  • We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.
  • When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.



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