Customer Service Support
1 month ago
An international wholesale company in Rancho Santa Margarita is seeking a Customer Service Representative. The hours are Monday – Friday, 7:30AM to 4PM. This is a temp-to-hire position that pays $19/hour.
The primary function of this position is to handle incoming calls, order entry for the assigned territory, and all email inquiries. This also includes any questions pertaining to product information, availability, and pricing. Prepare export documents when required, process Return Authorizations and assist dealers with questions.
Customer Service Representative Responsibilities:
Respond to high volume of incoming and outgoing calls
Respond to all email inquiries and PO’s daily
Enter and code all PO’s for assigned Regional Sales Manager Territory
Maintain individual voicemail on a regular basis
Assist co-workers when needed with department workload
Write-up product return authorizations for approval
Enter return authorizations
Provide inside sales support to Regional Managers
Answer all questions pertaining to product pricing & availability
Provide dealer with UPS and FedEx tracking numbers when required
Enter SR’s (service repairs) for service department
Write up credit adjustments when needed for credit & rebills, etc.
Keep up with product changes, specifications, availability day-to-day
Refer end-users to local dealers in their region
Get familiar with company website for navigation purposes with dealers & end-users
Main email account designated for PO’s exclusively
Prepare export docs for international PO’s
Customer Service Representative Qualifications:
Previous customer service and administrative experience
Typing speed of at least 40 WPM is desired
Call center experience is a plus
Must have intermediate experience with MS Word, MS Excel and MS PowerPoint
High school diploma or equivalent certification
Must have excellent written and verbal communication skills
Possess exceptional customer service skills
Strong organizational skills and multi-tasking abilities
High attention to detail and able to work independently with limited direction
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