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Customer Support Specialist

2 months ago

Rancho Santa Margarita, California, United States PrideStaff Full time
Job Description

A leading staffing agency, PrideStaff South Orange County Mission Viejo, is seeking a highly skilled Customer Service Representative to join their team. This is a temp-to-hire position that offers a competitive hourly rate of $19.

The primary function of this role is to provide exceptional customer service to clients and customers, handling incoming calls, emails, and other inquiries. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to high-volume calls and emails in a timely and professional manner
  • Enter and code all purchase orders for assigned territories
  • Maintain accurate records and reports
  • Assist colleagues with workload and provide support as needed
  • Prepare export documents and process return authorizations
  • Provide inside sales support to regional managers
  • Answer questions about product pricing and availability
  • Enter service repairs and credit adjustments
  • Stay up-to-date with product changes and specifications
  • Refer customers to local dealers and provide navigation support
Requirements:
  • Previous customer service and administrative experience
  • Typing speed of at least 40 WPM
  • Call center experience is a plus
  • Intermediate experience with MS Word, MS Excel, and MS PowerPoint
  • High school diploma or equivalent certification
  • Excellent written and verbal communication skills
  • Exceptional customer service skills
  • Strong organizational skills and multi-tasking abilities

PrideStaff South Orange County Mission Viejo is a leading staffing agency that works with local businesses to source, interview, and recruit candidates for temporary, temp-to-hire, and direct-hire staffing needs. We serve the South Orange County cities and surrounding areas, providing a range of staffing solutions for office and administrative support, customer service, accounting, light industrial, skilled, and general labor positions.