Customer Success Associate

2 weeks ago


Rancho Santa Margarita, California, United States ExpiTrans Full time
Job Overview

We are seeking dedicated and driven individuals to embark on a career in the merchant services sector. As a Customer Success Associate, your primary role will be to deliver an outstanding experience for our clients. Through our comprehensive training program, you will acquire the necessary industry expertise to address client inquiries efficiently and effectively.

About ExpiTrans

At ExpiTrans, we empower businesses by offering comprehensive payment processing solutions that stand out in the market. As a rapidly expanding payment processor, we are committed to building a top-tier team to establish a leading presence in the industry. We take pride in nurturing and developing payment professionals to ensure an exceptional client experience.

Key Responsibilities

  • Deliver outstanding inbound support through phone and email to resolve client inquiries
  • Advise and educate our clients to provide value and meet their business requirements
  • Ensure the completion of tasks and achievement of performance objectives
  • Maintain precise and organized records of client interactions

Qualifications

  • Strong listening skills with a willingness to learn
  • Exceptional verbal and written communication abilities
  • A positive demeanor and energetic personality
  • Basic proficiency in MS Windows, Excel, and Word


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