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Office Coordinator/Office Admin
3 months ago
- The Processing Specialist, in our Headquarters, is responsible for handling tolls & violations for rental & fleet clients, completing payments through online platforms, and researching for missing details in a high-volume processing environment.
- This position will require strong attention to detail, a high level of quality and accuracy, and time management skills.
Essential Responsibilities:
- Sort, research, and process various paper notices including court notices, warrants, bankruptcies, returned checks, and more.
- Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more.
- Review and audit various processes and provide clear feedback to agents in a professional and positive manner.
- Maintaining process documentations and tracking.
- Clear and concise communication with internal and external clients.
- Assist with special projects from leadership on an as-needed basis
Qualifications:
- High School Diploma or equivalent
- Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties
- Strong PC skills including basic proficiency in Word and Excel
- Ability to use various equipment including computers, copier, scanner and mail opening machine
- Ability to navigate through internet-based system screens
- Strong attention to detail and quality driven
- The ability to problem solve using analytical thinking
- Excellent written and verbal communication skills
- Exceptional aptitude and flexibility towards serving and assisting others
- Able to recognize a problem and escalate to the appropriate team member for resolution
Additional Description: Who we are...
- A global leader in smart mobility.
- We develop technology-enabled solutions that help the world move safely and easily.
- We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras.
- We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles.
- And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
