Retail Customer Service Associate

13 hours ago


La Mesa, California, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Offer expert advice on our printing, signs and graphics, and shipping products and services, and make recommendations to meet customer needs.
  • Process customer orders, manage the production queue, and operate a wide range of equipment to meet customer demands.
  • Manage retail supply, maintain a safe and clean store environment, and adhere to all FedEx Office standards and policies.
  • Perform multiple tasks simultaneously, work with minimal supervision, and maintain a high level of productivity and efficiency.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in a retail or customer service environment.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers, vendors, and team members.
  • Ability to stand for long periods, move and lift 55 pounds, and perform work activities requiring cooperation and instruction.
Preferred Qualifications
  • Previous experience in a retail or customer service environment.
  • Knowledge of printing, signs and graphics, and shipping products and services.
  • Ability to work in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods.


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