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Customer Service Representative

4 months ago

Saginaw, United States Shively Diversified Management Services Full time
Job DescriptionJob Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Our compensation package is commensurate with experience.

Responsibilities:
• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Requirements:
• A high school diploma and 1-3 years of customer service experience is preferred
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Word, Excel, and Outlook
• Knowledge of purchasing or inventory management is desirable
• Good interpersonal and leadership skills
• Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
• Comply with all safety guidelines to ensure a safe work environment
• Successfully pass the required pre-employment background check and drug screen

Company DescriptionShively Diversified Management Services is a woman-owned diverse supplier that provides industrial supplies and employment services for medical, engineering, and manufacturing industries. Shively Bros. provides full-service integrated programs to the automotive industry. Our companies work collaboratively to serve our customers by improving their operational efficiencies. Each of our companies plays a unique role, contributing its own specialty and expertise to deliver a broad spectrum of high-quality products and solutions designed to increase our customer's bottom line.Company DescriptionShively Diversified Management Services is a woman-owned diverse supplier that provides industrial supplies and employment services for medical, engineering, and manufacturing industries. Shively Bros. provides full-service integrated programs to the automotive industry. Our companies work collaboratively to serve our customers by improving their operational efficiencies. Each of our companies plays a unique role, contributing its own specialty and expertise to deliver a broad spectrum of high-quality products and solutions designed to increase our customer's bottom line.