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Customer Service Representative
2 months ago
The Customer Service Representative maintains positive customer relations and attracts potential customers by answering product questions; suggesting information about other products and services; processes orders and assists with customer issues.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Assist customers in a professional and courteous manner and ensure all requests are handled promptly and thoroughly.
- Build positive relationships and trust with customers through open and interactive communication.
- Enter sales orders for customers and test orders for salesmen/reps.
- Open emails and faxes and distribute them to the appropriate employees.
- Assist customers with quotations, stock checks and pricing.
- Issue RMAs as necessary.
- Assist with faxing and/or emailing invoices and packing slips as necessary.
- Communication with Customers and creating contacts and leads through the Hubspot website.
- Assist customers with crossing-over competitor's products, online chat, and locating distributors in their areas.
- Maintain customer account info, rep codes, and place out of stock items on blue sleeve list.
- Assist in many other clerical duties such as data entry, photocopying and faxing.
- Maintain a neat, clean and safe work area. (5S)
- Must have a high school diploma or equivalent.
- Basic computer skills required; working knowledge of Microsoft Office programs (Excel, Word, Outlook).
- English and Bi-lingual Spanish (premium rate)
- Previous administrative/customer support experience preferred but not required.
- Excellent multi-tasking skills and ability to prioritize
- Excellent communication skills both verbally and in writing.
- Commitment to customer satisfaction.
- Dedicated to be at work and on-time (attendance).
- Integrity - can trust this person to be truthful, honest and ethical.
- Computer, telephone, copy machine (including scanning)
- Professional office environment.
- Physical Requirements
- Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear. Some lifting, carrying, pushing and/or pulling.
Pay Range: $14 - $16 per hour
