Human Resources Representative
3 weeks ago
Job Requirements:
Education and Work Experience:
- Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
- Bachelor’s Degree with coursework in human resources: Preferred
- Four years of HR experience: Preferred
Licenses/Certifications:
- Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP): Preferred
Essential Functions:
- Efficiently handle escalated inquiries and resolve them accurately using knowledge base and designated resources.
- Research issues and resolve or escalate them in a timely manner.
- Apply knowledge of HR techniques, principles, and procedures to complete routine and non-routine assignments.
- Prioritize daily activities and make decisions regarding work tasks.
- Provide exceptional customer service with strong listening and communication skills.
- Participate in test cycles and continuous improvement initiatives.
- Assist with training new Associate Analysts and perform other job-related duties as assigned.
Requirements:
- At least 2 years of call center experience and basic computer skills.
- Strong problem-solving skills and ability to work in ambiguous situations.
- Experience with HR systems and web tools, benefits, Leaves of Absence, and talent management systems.
- Ability to identify and implement process improvements.
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