Human Resources Representative

3 weeks ago


Sacramento, United States A.P.R., Inc. (AlphaProTemps) Full time $21 - $22
Job DescriptionJob Description

Job Requirements:

Education and Work Experience:

  • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
  • Bachelor’s Degree with coursework in human resources: Preferred
  • Four years of HR experience: Preferred

Licenses/Certifications:

  • Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP): Preferred

Essential Functions:

  • Efficiently handle escalated inquiries and resolve them accurately using knowledge base and designated resources.
  • Research issues and resolve or escalate them in a timely manner.
  • Apply knowledge of HR techniques, principles, and procedures to complete routine and non-routine assignments.
  • Prioritize daily activities and make decisions regarding work tasks.
  • Provide exceptional customer service with strong listening and communication skills.
  • Participate in test cycles and continuous improvement initiatives.
  • Assist with training new Associate Analysts and perform other job-related duties as assigned.

Requirements:

  • At least 2 years of call center experience and basic computer skills.
  • Strong problem-solving skills and ability to work in ambiguous situations.
  • Experience with HR systems and web tools, benefits, Leaves of Absence, and talent management systems.
  • Ability to identify and implement process improvements.
Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

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