Customer Experience Specialist

4 weeks ago

Torrance, United States Arc Boat Company Full time
Job DescriptionJob DescriptionWhat we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We are a growing team looking for someone that is excited by our vision, eager for a challenge, and ready to evangelize the benefits of electric boating to a broad new audience.

You will be a full-time member of our Customer Experience team and will be headquartered from our manufacturing facility in Los Angeles. You’ll also be expected to travel regularly around the US and Canada to promote our products and connect with customers and partners.

Given that we’re an early stage company, you will be working in a fast-moving, dynamic environment. That said, there are some responsibilities and qualifications we expect to stay relatively constant for this role.

Core Responsibilities
  • Demonstrating and selling our boats to a wide variety of people around the US
  • Planning and executing local and out-of-state demo tours and events
  • Prospect new leads and potential customers through existing and new channels
  • Fielding inbound inquiries via phone, chat, and in-person visits
  • Building and maintaining relationships with current and potential customers and partners
  • Help develop the sales strategy through analysis and organization of customer, market and sales data

Requirements

Basic Qualifications
  • Water sports background, specifically wake boarding or wake surfing
  • At least three years of experience in sales
  • Willingness to travel regularly
  • Competent boat handling skills
  • Excellent written and verbal communication skills
  • An ability to operate independently and make data-backed decisions on the go
  • Proficiency with or aptitude for CRM systems
Bonus Qualifications
  • Prior powerboat industry knowledge
  • A scrappy, “get-things-done” mentality
  • Comfortable pushing a fast but sustainable pace
  • Mechanical or technical skills for troubleshooting smaller boat or trailer related issues

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Benefits

What we value

We value these five things above all else:

  • Ownership over both your work and the company’s success
  • Empathy for colleagues and for customers
  • Humility in problem solving and collaboration
  • Pragmatism for navigating ambiguity quickly and sensibly
  • Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get
  • Talented teammates that challenge you to be better
  • Access and often input to a wide range of business activities
  • Salary between $85k - $115k
  • Semi-annual bonuses tied to impact
  • A meaningful equity stake
  • An opportunity to have an outsized impact on industry-defining vehicles
  • The ability to drive positive environmental change through your work
  • Nearly free health insurance (we cover 99%) and a 401k
  • Generous parental leave
  • Daily lunches, plenty of snacks, lots of swag, and more
  • Boat rides

Hope to hear from you soon

The crew at Arc

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