Current jobs related to Customer Experience Leader - Torrance, California - Renewal By Andersen

  • Customer Experience Representative

    2 weeks ago

    Torrance, California, United States Arc Boat Company Full time

    About the RoleWe are seeking a highly motivated Customer Experience Specialist to join our team at Arc Boat Company. As a key member of our Customer Experience team, you will be responsible for demonstrating and selling our electric boats to a wide variety of people around the US.Key Responsibilities:Demonstrate and sell our boats to a wide variety of people...

  • Shift Leader

    2 weeks ago

    Torrance, California, United States Ambrosia QSR Full time

    {"Job Title": "Shift Leader", "Job Description": "Job SummaryAmbrosia QSR is seeking a motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of restaurant staff to provide exceptional customer service and ensure the smooth operation of our restaurant.Key ResponsibilitiesLead a team of...

  • Seasonal Sales Associate

    2 weeks ago

    Torrance, California, United States Anthropologie Full time

    Job Summary: As a Sales Associate at Anthropologie, you will be responsible for driving sales through exceptional customer service and product knowledge.Key Responsibilities:* Provide personalized service to customers, initiating conversations and sharing advice to enhance their shopping experience* Act as a brand representative, reflecting the company...

  • Shift Leader

    7 days ago

    Torrance, California, United States Ambrosia QSR Full time

    Job SummaryAmbrosia QSR is seeking a skilled Shift Leader to oversee daily restaurant operations and ensure exceptional guest experiences. As a Shift Leader, you will be responsible for managing shifts, supervising team members, and maintaining high standards of quality and safety.Key ResponsibilitiesProfitability: Ensure all food orders and drinks follow...

  • Paralegal Leader

    2 weeks ago

    Torrance, California, United States Kendall Law, P.C. Full time

    Paralegal Leader Job DescriptionWe are seeking a skilled and experienced Paralegal leader to support our growing legal team at Kendall Law, P.C.Responsibilities:Organize and maintain legal documents, files, and records to ensure efficient case management.Aid lawyers in trial preparation by preparing and organizing exhibits, coordinating witnesses, conducting...

  • Multi-Unit Team Leader

    2 weeks ago

    Torrance, California, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a leader, you will be responsible for managing multiple tax offices, providing guidance and support to our associates, and driving business growth.Key ResponsibilitiesManage office staffing, operations, and logistics for multiple...

  • BDC Associate

    2 weeks ago

    Torrance, California, United States South Bay Mazda Full time

    We are seeking a highly motivated BDC Associate to join our team at South Bay Mazda. As a key member of our sales team, you will be responsible for generating and converting leads into sales. Key Responsibilities:Generate and manage a high volume of leadsDevelop and maintain strong relationships with customers and sales team membersProvide exceptional...

  • Customer Support Specialist

    2 weeks ago

    Torrance, California, United States TriCom Quest Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at TriCom Quest. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone, email, and online chat.Key Responsibilities:Provide high-level support and information to customersMaintain overall...

  • Shift Leader

    4 weeks ago

    Torrance, California, United States Taco Bell Full time

    Job Title: Shift LeaderAs a Shift Leader at Taco Bell, you will be responsible for ensuring that all safety and quality standards are met while leading and coaching the team to deliver exceptional service.Key Responsibilities:Ensure safety and quality standards are consistently met.Verify that team members are adhering to standards and protocols.Complete...

  • Shift Leader

    4 weeks ago

    Torrance, California, United States Taco Bell Full time

    Job Title: Shift LeaderAs a Shift Leader at Taco Bell, you will be responsible for ensuring that all safety and quality standards are met while leading and coaching the team to deliver exceptional service.Key Responsibilities:Ensure safety and quality standards are consistently met.Verify that team members are washing hands correctly and adhering to...

  • Customer Service Representative

    2 weeks ago

    Torrance, California, United States TriCom Quest Full time

    Job OverviewTriCom Quest is seeking a highly skilled Customer Support Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide high-level support and information to customers via phone, email, and online chatMaintain overall customer...

  • Café Specialist

    7 days ago

    Torrance, California, United States Nordstrom Inc Full time

    Company Overview At Nordstrom Inc., we strive to deliver exceptional customer service by empowering our employees to take ownership of the shopping experience. As a leader in the retail industry, we are committed to providing a positive and inclusive work environment that fosters growth and development. Estimated Salary Range $18.00 - $22.00 per hour,...

  • Strategic EV Charging Innovation Leader

    2 weeks ago

    Torrance, California, United States American Honda Motor Co Inc Full time

    About the RoleAt American Honda Motor Co Inc, we are seeking a highly skilled and experienced professional to lead our EV charging innovation efforts. As a Strategic EV Charging Innovation Leader, you will be responsible for developing and executing product and business strategy in a rapidly changing industry.Key Responsibilities:Lead strategic and consumer...

  • Paralegal Leader

    2 weeks ago

    Torrance, California, United States Kendall Law, P.C. Full time

    We are seeking a highly skilled and experienced Paralegal leader to support our growing legal team at Kendall Law, P.C. The ideal candidate will have a strong background in preparing and maintaining legal documents, filing motions, interviewing clients, and conducting legal research.Key Responsibilities:Organize case filing systems to ensure all documents...

  • Site Leader

    2 weeks ago

    Torrance, California, United States Rose International Full time

    Job DescriptionAt Rose International, we are seeking a highly skilled and experienced Site Leader to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our site, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Provide leadership and guidance to site...

  • Customer Service Representative

    4 weeks ago

    Torrance, California, United States ALS Environmental Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at ALS Environmental. As a key member of our laboratory support team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate communication, and supporting the laboratory...

  • Customer Service Representative

    2 weeks ago

    Torrance, California, United States ALS Full time

    About the RoleThe Laboratory Department at ALS is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Torrance, CA. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and ensuring timely resolution of their...

  • Customer Service Representative

    2 weeks ago

    Torrance, California, United States ALS Full time

    About the Role:ALS is seeking a Customer Service Representative to join our team in Torrance, CA. As a key member of our Laboratory Department, you will provide exceptional customer service to our clients, addressing their needs and concerns in a timely and professional manner.Responsibilities include:Providing customer service via phone, email, and...

  • Customer Service Representative

    1 week ago

    Torrance, California, United States Danaher Corporation Full time

    About the Role:We are seeking a highly skilled Customer Service Representative - Domestic to join our team at Danaher Corporation. As a key member of our customer support team, you will be responsible for providing exceptional customer service to internal and external customers.Key Responsibilities:Process orders and respond to customer inquiries via phone,...

  • Site Leader

    2 weeks ago

    Torrance, California, United States Rose International Full time

    Job Summary:As a Site Leader at Rose International, you will be responsible for overseeing the day-to-day operations of our site. This includes managing the team, ensuring compliance with company policies, and maintaining a safe and productive work environment. Key Responsibilities: Manage and supervise a team of employees to ensure efficient and effective...

Customer Experience Leader

2 months ago

Torrance, California, United States Renewal By Andersen Full time
Job Overview

Renewal by Andersen is seeking a highly skilled and experienced professional to fill the role of Service Operations Manager. As a key member of our team, you will be responsible for managing all aspects of field service organization activities, ensuring effective and efficient delivery of customer service.

Key Responsibilities
  • Establish and preserve high customer service expectations, coordinating resolution of service-related problems with homeowners, and recommending financial restitution or other service solutions.
  • Recruit, select, and train team members, including customer service coordinators and service technicians, both internal and external.
  • Direct, supervise, and train all internal and external Field Technicians, ensuring proper techniques are followed and monitoring performance, quality, and timeliness of service activities.
  • Develop and maintain ongoing service training program for Field Technicians, including technical information, problem-solving, and customer resolution.
  • Conduct field inspections, ensuring installation and service methods/standards are being followed, and take corrective action when necessary.
  • Provide continuous feedback to install managers and crews pertaining to quality of work at jobsites.
  • Assist Installation Managers in monitoring crew quality via field inspections as required, based on service history analysis.
  • Direct and supervise customer service coordinators, ensuring highest levels of customer service are met.
  • Manage warranty reimbursement program, maximizing internal efficiencies to ensure the profitability of the program.
  • Develop partnership with corporate office to define and develop corrective action plans & procedures that can be used in the field to solve product issues.
  • Conduct service team meetings as required.
  • Manages the development of reports and analysis of field service activity levels to ensure optimum performance to meet objectives.
  • Develops and monitors appropriate assignment of tasks, clearly communicates expectations, and adjusts staff levels and resolves conflicts when necessary.
  • Ensures appropriate tools and resources are available.
  • Leads the development of employees and teams by providing timely performance evaluations, constructive feedback, coaching, and educational and growth opportunities.
  • Improves and maintains service quality by enforcing policies and procedures, collaborating with other functional areas, and encouraging employee participation in solutions.
  • Prepares and manages budgets, schedules expenditures, and initiates corrective actions.
  • Maintains professional and technical knowledge through formal and informal continue education opportunities.
  • Manages department personnel activities and issues, including assigning work, training and development, performance management, and salary administration.
  • Supports other Company Owned Retail Operations (CORO) locations & affiliates by providing information & coaching.
Requirements
  • High School diploma or equivalent required.
  • Minimum 5-7 years of field experience, including 3-5 years as lead installer and/or Field Technician; or equivalent with demonstrated performance results or equivalent demonstrated skills and experience; 1-3 years supervisory experience preferred.
  • Comprehensive knowledge of Renewal by Andersen's products and processes, including measuring, installation, and service methods.
  • Demonstrated problem-solving/opportunity identification skills.
  • Strong communication skills (verbal and written).
  • Strong customer orientation, including customer service and resolutions skills; persuasiveness.
  • Financial knowledge: understanding of key financial indicators and actions/decisions required to control costs & produce profit.
  • Decisions-making skills; bias for action.
  • Solid computers skills, including word processing, spreadsheet, and email/calendar.
Benefits

Renewal by Andersen offers a comprehensive benefits package, including medical, dental, and vision insurance, health savings account contributions, paid holidays and PTO, 401(k) plan and contributions, professional development and tuition reimbursement opportunities, charity contributions, and nationwide career opportunities.