Current jobs related to Client Success Associate - Tallahassee - F & I Sentinel Llc

  • Client Success Lead

    3 weeks ago

    Tallahassee, United States ClearPath TMS Full time

    ClearPath TMS is seeking an onsite Client Success Lead to assume a pivotal role within our customer success division.This is an onsite role. Relocation assistance is available.Key Responsibilities:- Delivering training and support for client onboarding and new functionalities.- Assisting current clients with data-related challenges within our platform.-...

  • Client Success Specialist I

    3 weeks ago

    Tallahassee, United States Henry Schein Full time

    About UsAt Henry Schein ONE, we prioritize a culture of respect, kindness, and creativity. We believe that every team member brings unique value, contributing to our status as global industry leaders.Our mission is to foster an environment where passion, individuality, and diversity thrive. We encourage our employees to shine, as their success is our...

  • Client Services Associate

    3 weeks ago

    Tallahassee, Florida, United States Gayla Parks - State Farm Agent Full time

    LICENSE REQUIREMENT: FL 2-20 P & C license or equivalent is mandatoryPosition Summary:A successful State Farm Agent is on the lookout for a dedicated professional to become part of their accomplished team in the capacity of Client Services Associate. We are in search of a dynamic individual who is eager to contribute to our growth through meaningful...

  • Client Service Associate

    1 week ago

    Tallahassee, United States Raymond James Financial Incorporated Full time

    Job SummaryRaymond James Financial Incorporated is seeking a highly motivated and detail-oriented Client Service Associate to join our team. As a key member of our financial services team, you will provide exceptional administrative support to our financial advisors and clients.Key ResponsibilitiesClient Support: Provide high-quality support to clients,...

  • Client Services Associate

    3 weeks ago

    Tallahassee, United States Nationwide Full time

    About the RoleAt Nationwide, the role of a Client Services Associate involves providing exceptional support to our clients through various service channels. This position encompasses handling transactions, managing inbound customer inquiries, and assisting with product applications through digital platforms. Key ResponsibilitiesAs a Client Services...

  • Client Service Associate

    1 week ago

    Tallahassee, United States Coast to Coast Connections Full time

    Job DescriptionJob DescriptionCoast to Coast Connections is a dynamic and innovative company dedicated to delivering exceptional services to our clients across various industries. We pride ourselves on providing tailored solutions and building lasting relationships. We are seeking motivated individuals to join our growing team and help us continue our...

  • Senior Customer Success Manager for Enterprises

    3 weeks ago

    Tallahassee, United States Genesys Full time

    Join a Leading Team at GenesysAt Genesys, we empower our team members to leave their mark by giving them the autonomy to make impactful decisions and perform at their highest potential.Your Future AwaitsPosition: Senior Customer Success Manager for EnterprisesDepartment: Customer Success ManagementOverview:The primary objective of the Senior Customer Success...

  • Associate Attorney

    1 week ago

    Tallahassee, United States Prime Headhunting & Recruiting, Inc. Full time

    Job Title: Associate Attorney Personal Injury Litigation We are thrilled to announce a strategic partnership with a well-established Plaintiff Personal Injury Firm located in Palm Beach County. We have been retained to find an exceptional Associate Attorney who is passionate about personal injury law and ready to take their career to the next level. About...

  • Client Service ociate Entry Level

    1 week ago

    Tallahassee, United States Coast to Coast Connections Full time

    Coast to Coast Connections is a dynamic and innovative company dedicated to delivering exceptional services to our clients across various industries. We pride ourselves on providing tailored solutions and building lasting relationships. We are seeking motivated individuals to join our growing team and help us continue our success.As an EntryLevel Client...

  • Community Success Facilitator

    2 weeks ago

    Tallahassee, Florida, United States GOAUPAIR OPERATIONS LLC Full time

    Position OverviewAs a part-time Community Success Facilitator (CSF), you will have the opportunity to work remotely, engaging in cultural exchange, child care, and child development. This role is ideal for individuals passionate about helping families thrive and connecting with international young adults.Employment Details:Part-time commitment, approximately...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerJob Overview:The Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels including case management systems, telephonic...

  • Client Service Coordinator

    4 months ago

    Tallahassee, United States Banfield Full time

    Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...

  • Travel Nurse RN Specialist

    3 days ago

    Tallahassee, Florida, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in a Cardiac Cath Lab setting. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our healthcare team.Key ResponsibilitiesProvide direct patient care...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerJob Overview:The Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are effectively addressed. This role involves engaging with clients through various channels including case management systems,...

  • Local Contract Nurse RN

    1 week ago

    Tallahassee, Florida, United States HealthEcareers - Client Full time

    Job Summary:HealthEcareers - Client is seeking a skilled Registered Nurse to fill a Long Term Acute Care contract position. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients in a dynamic and fast-paced environment.Responsibilities:Provide direct patient care to patients in a Long Term Acute Care...

  • Mortgage Loan Processor III

    4 weeks ago

    Tallahassee, United States Taylor Morrison Full time

    As a Client Coordinator III working for Taylor Morrison you will manage a residential mortgage loan pipeline and process through underwriting approval, resubmittal of approval conditions and into closing. Client Coordinators should be highly skilled in all automated underwriting systems, Desktop Originator, Loan Prospector and each investor’s automated...

  • Client Relationship Manager I

    3 weeks ago

    Tallahassee, United States Henry Schein Full time

    Overview of the RoleThis position serves as the primary resource for our valued clients, focusing on the overall customer strategy within the organization.Key ResponsibilitiesEnhance the client relationship established during the sales process by understanding their objectives, requirements, and initiatives, while delivering value in every interaction.Act as...

  • Client Relations Account Specialist

    3 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position Overview:The Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. Your role will involve engaging with clients through various channels including case management systems, telephonic communication, and electronic correspondence to...

  • Customer Service Associate

    4 weeks ago

    Tallahassee, United States Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Premier is growing and seeking an exceptional individual with proven discipline and commitment to join our Personal Lines Team as a Customer Service Associate. Our Premier service center is looking for a...

  • Client Service Coordinator

    1 week ago

    Tallahassee, United States Banfield Pet Hospital Full time

    Client Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...

Client Success Associate

4 months ago

Tallahassee, United States F & I Sentinel Llc Full time
Job DescriptionJob DescriptionTITLE: Client Success Associate

LOCATION: Onsite, Tallahassee Office

REPORTS TO: Director of Client Success

KEY RELATIONSHIPS AND TEAM: The Client Success Associate will work collaboratively and directly with the Director of Client Success, Credentialing Team, Technology Team, and fellow Client Success Team members.

THE OPPORTUNITY: The Client Success Associate position will be technology focused assisting in the creation of user accounts, spreadsheets, and data uploads, providing online portal support to our customers in addition to answering phone calls, responding to emails, and assisting the credentialing review team as assigned. This position will be based out of our Tallahassee, FL office.

  • Build and cultivate relationships with our customer base.
  • Ensure all users are activated, trained, and understand how to access/utilize company specific platforms through positive communication such as phone support, email, and live demos.
  • Create value and ensure support is provided to customers and FIS staff, focusing on response time, providing assistance, training, product knowledge and ensuring all aspects of the customer experience are positive.
  • Create and provide approved coupon codes to Product companies ensuring they are accurate and utilized correctly.
  • Ensure the company specific platforms are functioning properly for submission processing while working with the Dev team to identify and solve any issues or bugs and maintain Help Desk policies and procedures.
  • Provide all necessary internal/external support in the company specific platforms to ensure submission material/content is accurately reflected, FIS processes are followed, and all internal assignments are completed.
  • Troubleshoot, identify, and resolve any platform issues and provide training as necessary for all customers and FIS staff.
  • Understand and process projects assigned by leadership ensuring they are completed in a timely manner by all parties involved.
  • Serve as a liaison between the Lender and Product company ensuring all inquiries are addressed in a timely manner and provide support to all Lender inquiries/issues.
  • Ensure all internal team departments are notified and databases are accurate when a new or existing customer record is added or amended.
  • Accurately utilizing, maintaining, and updating the Salesforce database and case system to ensure each customer account is accurate and responses to cases are provided. Answer phone calls and manage incoming help desk questions.
  • Other duties as assigned.

Professional Qualifications:

The following knowledge, skills, education, and experiences are required:

  • Associate degree or equivalent
  • Experience Business to Business Customer Service Experience or Business Processing
  • Excellent verbal and written communication skills
  • Proficient in the usage of technology
  • Proficient with Microsoft Office Suites
  • Ability to learn and navigate technology-based systems
  • Basic math skills
  • Excellent interpersonal skills
  • Excellent organizational skills, attention to detail, and communication skills
  • Excellent time management skills with a proven ability to coordinate, prioritize tasks, and meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to function well in a high-paced and at times stressful environment
  • Ability to maintain confidentiality and good judgment

The following knowledge, skills, and experiences are preferred, but not required:

  • Bachelor's degree
  • Experience with Salesforce, Zendesk or equivalent

Why Consider Joining FIS now?

  • The business is poised for accelerated growth
  • The company's story is one of protecting financial institutions and consumers alike with respect to F&I products

The following behaviors are required:

  • Attitude – has a positive energy that is contagious and has a “can do” attitude. Thinks big and takes on big challenges – sets challenging targets, never satisfied with results, achieves results the right way – planning, perseverance, and overcomes obstacles.
  • Approach – Tolerant of others and culture while being able to influence team toward common goal. He/she will be a great communicator who will be empathetic of culture while actively pursuing an agenda of continuous improvement.
  • Change – implements change with a “down to earth” approach. Comfortable managing ambiguity & complexity.
  • Collaborative – charts course with colleagues having sought their views.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Delivery – achieves commitments and delivers personal objectives and those of the team. Demonstrates passion and innovation to continuously deliver improved results without taking “short cuts.”
  • Ethics -Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Emotional Intelligence – Recognize, understand, manage, and express emotions effectively in oneself and others involving a combination of self-awareness, self-regulation, empathy, and social skills.
  • Influence – persuades others to pursue a course of action.
  • Integrity – does what is right not what is politically expedient. Earns trust and maintains confidence.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Organization and planning – plan and organize in an effective manner focusing on the key priorities.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.