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Client Service Associate

2 months ago

Tallahassee, United States Coast to Coast Connections Full time
Job DescriptionJob Description

Coast to Coast Connections is a dynamic and innovative company dedicated to delivering exceptional services to our clients across various industries. We pride ourselves on providing tailored solutions and building lasting relationships. We are seeking motivated individuals to join our growing team and help us continue our success.

As an Entry-Level Client Service Associate, you will be the first point of contact for our clients, ensuring their needs are met and delivering top-tier customer service. You will work closely with the client service team to manage client interactions, resolve issues, and build strong client relationships.

Key Responsibilities:

  • Serve as the primary point of contact for clients, addressing inquiries and providing timely support.
  • Assist clients with product or service information, ensuring they have a seamless experience.
  • Collaborate with internal teams to resolve client issues and ensure client satisfaction.
  • Maintain accurate records of client interactions and follow up on outstanding issues.
  • Assist with onboarding new clients, ensuring they have a smooth transition into our services.
  • Support the client service team with administrative tasks and reporting.
  • Continuously build knowledge of our services and provide clients with up-to-date information.
  • Provide feedback to management regarding client needs and service improvements.


Requirements
  • Strong communication and interpersonal skills.
  • A passion for delivering excellent customer service and building client relationships.
  • Ability to work well in a team environment and adapt to a fast-paced workplace.
  • Detail-oriented with strong problem-solving skills.
  • Organizational and time management skills to manage multiple client needs efficiently.
  • Prior customer service experience is a plus but not required.


Benefits
  • Competitive entry-level salary with performance-based incentives.
  • Paid training and opportunities for professional development.
  • Clear path for career advancement within the company.
  • Supportive team environment with a focus on collaboration and growth.